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5

out of 5

Verified

Great service as always!

Great service as always!

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5

out of 5

Verified

Trupanion Helps Me Keep My Dog

Trupanion reviews and pays my dog's claims quickly!
  • INSURER: Trupanion
  • POSTED: 09/08/2022
  • BY: Ruth
  • BREED:
  • AGE OF PET: 0 - 3

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3

out of 5

Verified

Good, but still has kinks to work out

Unfortunately, I've submitted several claims over the past 2 wks and it doesn't seem like there's a consistent flow to invoices being submitted via the app by members. I understand that when a facility has your software and actually uses it, claims are processed much quicker than when a member submits an invoice via the app. However, there has been a complete lack of consistency in regards to the time frame of each of the claims I've recently submitted. To be completely transparent, if I'm spending money out of my pocket and some claims take 2 to 3 business days to be opened, processed and approved, I'm not sure why other claims for the same elegible condition would take 5 or 7 days to be opened, processed and approved. I've also been experiencing a multitude of issues recently with your app and email communications. They two are not syncing like in the past and it's frustrating and stressful to have to keep calling in regarding the aforementioned issues. I did however, make the time to call in at least 3 separate times regarding the above issues. These were notated and I was told other members had similar complaints. Example, I received an email claiming a pre authorization had been approved but for over 48hrs the app indicated "in review" for that exact same pre authorization. Also, in the past the app was always more up to date than email. Meaning, I could look at the app and see which claims had been approved and then anywhere from 3 to 8 hrs later I'd receive an email letting me know in writing that those same claims were approved. This is no longer the case. In general, my biggest complaint is that if I submit a final invoice for the same exact elegible condition that I already submitted a pre authorization for and got approved for, it shouldn't take 3 or 4 days to get that approved. Also, for an elegible condition that's already previously been covered, invoices I submit from the same facility or same online vendor shouldn't take 5 to 7 days to be approved. Again, I can only compare my recent negative experiences to other more positive experiences I've had in the past. I'd say there needs to be more consistency with the time frames invoices take to get opened, processed and approved. Please be cognitive that when a facility doesn't have your software it's a big inconvenience and financial burden to fork over a large sum of money (up front) and then have to wait 3 to 4 days for that to be approved and then another 2 to 3 additional days to receive the money via direct deposit. All of this is exacerbated when a pre authorization has already been submitted and approved. I understand you can't make a facility utilize your software, but are you even trying to pitch them? Nevertheless, the tech issues with the app and emails not syncing can definitely be addressed.
  • INSURER: Trupanion
  • POSTED: 09/08/2022
  • BY: Natalie
  • BREED:
  • AGE OF PET: 0 - 3

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5

out of 5

Verified

Easy claims process

Very easy claims process. No issues!
  • INSURER: Trupanion
  • POSTED: 09/08/2022
  • BY: David
  • BREED:
  • AGE OF PET: 0 - 3

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5

out of 5

Verified

Highly recommend this insurance

Very easy to upload claims
  • INSURER: Trupanion
  • POSTED: 09/08/2022
  • BY: Mary
  • BREED:
  • AGE OF PET: 0 - 3

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5

out of 5

Verified

Easy & quick

Quick & easy as usual.
  • INSURER: Trupanion
  • POSTED: 09/08/2022
  • BY: Carol
  • BREED:
  • AGE OF PET: 0 - 3

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5

out of 5

Verified

I wasn’t to happy when you increased the price of my premium especially every time I took Kobe to the vet Trupanion always had an excuse to cover his ailments.

I wasn’t to happy when you increased the price of my premium, especially every time I took Kobe to the vet, Trupanion always had an excuse to cover his ailments.

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5

out of 5

Verified

Have not had any claims.

Have not had any claims. Everyone I've spoke with are very friendly and helpful.
  • INSURER: Trupanion
  • POSTED: 09/08/2022
  • BY: Trena
  • BREED:
  • AGE OF PET: 7 - 10

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5

out of 5

Verified

Bindy’s 4th grade evils, passed

Representative was very helpful. She was able to get my Vet to submit 8 months worth of invoices that I have been pulling out my hair trying to get done. I am starting to receive, the coverage. This is a very grateful customer, and it goes without saying, so is my little dog.
  • INSURER: Trupanion
  • POSTED: 09/08/2022
  • BY: Leslie
  • BREED:
  • AGE OF PET: 0 - 3

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5

out of 5

Verified

B/c Coleen was very patience and explained her self that I could understand.

B/c Coleen was very patience and explained her self that I could understand.
  • INSURER: Trupanion
  • POSTED: 09/08/2022
  • BY: Claire
  • BREED: Maltese
  • AGE OF PET: 0 - 3

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