208,360+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 208,360 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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MetLife has been horrible to deal with
MetLife has been horrible to deal with, terrible communication, denied valid claims and then forced me to make hours of phone calls with MetLife, my vet, my old insurance provider etc even though MetLife told me that my coverage had a provision that waived any sort of pre-existing conditions limitations, yet then MetLife forced me to call my old pet insurance, get all of their old notes, all of their EOBs and send them to MetLife? And denied emergency care as "routine" multiple times and then when you call them you have to explain yourself three times, sit on the phone for an hour, just to be told that YOU as the CUSTOMER have to go scrounge up a bunch of medical records and EOBs on MetLife behalf because they refuse to do their own labor? If I knew ahead of time how horrible working with MetLife was I would have stayed with Embrace. Embrace is great! If you are reading this review, please DO NOT USE METLIFE
Insurer: MetLife
By: Not so valued customer
User Friendly
Ease of submitting a claim, updates along the way during the process.
Insurer: MetLife
By: customer
Response and payment was quick.
Response and payment was quick.
Insurer: Fetch
By: Paula
MetLife is responsive whether i was…
MetLife is responsive whether i was dealing with a live person over the phone or using the App. Regarding the claim process, it is easy to submit paperwork with the app, and track its progress. MetLife has been there for my dogs.
Insurer: MetLife
By: Racquel G
Met Life makes having pet insurance simpe.
Met Life makes having pet insurance simple. I turned in my veterinary receipt and within 7 days I received my refund.
Insurer: MetLife
By: Aks
Quick response and settlement with no…
Quick response and settlement with no hassles.
Insurer: Spot
By: Donald Nagy
Extremely poor experience
Extremely poor experience. Have had issues with more than 3 claims now (I’ve been a customer for over a year). First issue they didn’t receive my dogs medical records from my vet within a certain window so they rejected the claim and ignored me when I sent in the records after the fact. Then they decided to stop covering a treatment for his cancer which they had been covering for almost a year because they found a co-occurring symptom (on bloodwork) and decided it meant the illness was a preexisting condition. Most recently they denied a claim for an ear infection because he had an ear infection in the 2 week period of the policy (this was more than a year ago), saying that the two infections are related when the cytology results show the infection is actually different. They also tried to say that these infections were caused by allergies when there’s no evidence to suggest that. It’s clear that they’re just making up reasons at this point to not cover illnesses that are coverable. I really wish I would’ve gone with another company.
Insurer: Spot
By: Vanessa
Claims submission
The claim submission procedure was quick and easy . Spot insurance kept me updated regarding my claim through email. My cat went to the vet on Wednesday 1-28 claim completed in less than a week.
Insurer: Spot
By: Christine Aschbacher
They deny you coverage on issues that…
They deny you coverage on issues that have not been medically diagnosed by a doctor. If you shown concern they will not cover your pet for that concern even know the pet has no medical history what so ever. They are refunding my money. This place is full of it and just wants to take your money like all insurance companies this one only cover some just in cases.
Insurer: Nationwide
By: customer
Fast and great coverage
Fast and great coverage
Insurer: Trupanion
By: Janice