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I wish to commend Rachel Dillard to you…
I wish to commend Rachel Dillard to you for her superior customer service. I am so thankful to have had the pleasure of working with her. Beginning in October, I had made several phone calls to Fetch Pet attempting to establish claims dating forward from July, 2024. Conversations with multiple customer service representatives and one supervisor, even though they were nice, never successfully resolved my problems. Although my veterinary hospital, MSPCA Angell Animal Medical Center, had provided all requested records, soap notes, and invoices, only one claim had been established. After patiently listening to my frustrations, Rachel was able to use her caring, calming, and over and above professionalism to completely resolve my issues. She located the proper documents in your system, obtained supervisory permission to establish claims from July 30, 2024, forward, and successfully worked to initiate all the required claims. She took personal initiative to do all of this, followed up on the entire process, and kept in constant contact with me through her personal email to keep me apprised of progress. Please provide Rachel the appropriate company commendations for her excellent service to your company and to me.
Insurer: Fetch
By: Jean Parenteau
Invaluable!
I love Pet's Best insurance! They have always paid out on our claims without much of a fight. I have been a Pets' Best policy holder for 20 years and will continue to keep my pets insured with them as long as I have animals. =)
Easy filing claims, responsive but lacking in coverage
For a healthy, young pet like mine, I need little services other than wellness checks/vaccines and meds like heartworm and flea/tick. The coverage I get from Pets Best reimburses me for some expenses but I feel there should be more coverage. I end up paying way more to have the insurance than it provides back in benefits but I understand that's just insurance. They do make it easy to file claims and communicate well about their processing of claims/payments. Just wish they covered services more fully.
Quick and Easy Claims and Reimbursement
This was the first claim I've had to submit as my formerly completely healthy cat was diagnosed with a heart condition. We had a pretty hefty bill from the cardiologist and I was worried it would be difficult to submit a claim but to my pleasant surprise it couldn't have been easier! I got the claims result back in less than two days and received the reimbursement in a week which was really impressive. I'm thankful there was one less thing to worry about in an already stressful time. Thanks Pets Best!
Pets Best Truly the Best
I’ve tried other providers, but when I adopted Willow, Pets Best is the only one who would cover her due to a preexisting condition. They covered her for anything new & I really appreciated them. They’ve got my business for now and for all my future pets.
Great company!
This company is amazing! Everything handled quickly and professionally! I’m a happy long time customer.
1st year with Pets Best
Our first year having this insurance on our new Labrador puppy has been good. Claims are now processed more quickly than they were when we first got the policy, instead of 4 weeks, our last claims were about 24 hours. Just got our renewal and the change in premium was no big deal compared to our other dog on an insurance. That insurance has risen every single renewal. My only complaint is the Best Wellness Plan that covers vaccinations, spay/neuter etc. i misunderstood the amount they cover as “per” vax not commutative. Thought it would be a good investment for all the puppy vax they get the first year. Well, it tops out at only $50 total, not $50 per vax., I dropped this coverage at renewal. Otherwise happy with the policy.
Insurer: Pets Best
By: Cheryl
Quick easy and customer service is the…
Quick easy and customer service is the best
Insurer: Spot
By: Janette Lopez
Late claim submission
The fact that I was able to submit claims after two years is incredible. This insurance has been so good to me and I haven’t ever had any issues.
Insurer: Pets Best
By: Kristen
Simple claims process
"I have had Pets Best insurance on two pets. This was the first time I have had to file a claim. I appreciated the ease of the online claims process and the multiple emails with the claim status. Having this coverage allowed me to do what was needed to save my fur babies life. I am very satisfied with the coverage and service I received from Pets Best.