208,360+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 208,360 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Battling Cancer in our Lab
Sadly our lab needed surgery to remove a tumor which was found to be cancer. Pumpkin has reimbursed me within the guidelines of the policy both for the surgery and for her first chemotherapy treatment and the oncologist. We’re praying for the best outcome and it has been very helpful financially having Pumpkin coverage. Staff at Pumpkin have been very polite in communication and promptly reply to email as well.
Insurer: Pumpkin
By: Rhonda
Great experience
I never knew about pet insurance and they made the unexpected easy to deal with. The process has been great and easy. Highly recommend them.
Insurer: Trupanion
By: Ms R
So far it has been so easy to manage…
So far it has been so easy to manage submitting invoices on the app and we get our money back with no hassle or headaches.
Insurer: MetLife
By: Majida Daniel
Bait and switch
I carried their insurance for years. I never made any claims. Then they notified me that the premiums would MORE THAN DOUBLE the next month, from $177 t0 $429. Insane. Exploitative. No reason given, just because. And if you're on autopay, which I was, you might not even realize. Their coverage is mediocre to begin with but it was better than nothing -- or so I thought UNTIL I GOT NOTHING. Thanks for nothing, Healthy Paws.
Fraud insurance
I'm sure my review will get "lost" due to it being a negative review since all I'm seeing are positive reviews and I have nothing positive to say about this experience. It was mandatory for us to have fetch insurance when we adopted our kitten from the SPCA, at which time he was only a few weeks old and had a comprehensive exam prior to the adoption as well as a follow-up exam a few weeks after the adoption. We had been paying into the policy for over a year now when our 1-year-old cat had to go to the emergency hospital and receive treatment and remain inpatient for a few days. We called to confirm the policy would cover a certain percentage of the bill since it was extremely high and something that was not in the budget at the moment as well as the procedures/care was also within the scope, to which the agent confirmed and we proceeded with getting our cat the care he needed. We submitted all of the paperwork from the veterinary Hospital as required but keep getting the runaround and getting asked for ridiculous pieces of documentation that we can't produce from before we even adopted him. This is all a tactic to surpass the allowable time frame so we don't get any of our money back that we paid up front to the vet hospital. We were definitely taken advantage of, if we would have known we wouldn't get reimbursed even after jumping thru hoops we would have just applied for the care credit thru the vet hospital instead of losing all the money we paid upfront.
Insurer: Fetch
By: Kelly
Best Pet Insurance out there!!! HIghly recommend, smooth process.
Love Pets Best, smooth process, user friendly claims page online and great customer service. Claims are processed and paid out efficiently in a timely manner. Most major claims have been reimbursed of a satisfactory percentage. I will stick with them because of this, hope their policy never changes.
Joanna
When we walked into the vet, we were welcomed in right away. It was very calming to know that she was going t ok be taken care of.
Christmas UTI
Woke up Christmas eve to my dog Chloe having an UTI. I called and got her seen that morning. $417 later she was on the mend. I filed my claim on 01/05/2026. On 01/16/2026, Pets Best notified there was an issue with my attachment. I corrected it and it was approved on 01/29/2026. It was processed and paid on 02/04/2026. One item was not covered but the remaining 90% was. Just in time to pay those holiday bills!
Quick, Easy Claim Process
My dog was previously with 24 Pet Watch for 8 years and recently switched over to Hartville. Our experience so far has been great. Yes, my premium increased quite a bit as I've seen others comment on in their reviews, but my dog has some chronic health issues, so the annual policy limit is still very much worth the premium increase since her health issues are pretty unpredictable. Submitting a claim is super easy, and my experience has been that processing time has been right around a week, and the direct deposit for reimbursement is very smooth. I'm very thankful for that!
Insurer: Hartville
By: Melissa
Very Easy Process
"All I did was submit the bill/progress note in the app. Very easy. In the past, other coverage I had - it was too complicated. This was great. Turn around time for payment was excellent."