5
out of 5
Always satisfied!!
As always, prompt.
- INSURER: Trupanion Canada
- POSTED: 04/19/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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5
out of 5
Great customer service
Trupanion is user friendly! Really easy to make a claim and it is processed fast.
- INSURER: Trupanion Canada
- POSTED: 04/19/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
5
out of 5
5
out of 5
5
out of 5
Mobile App UI/UX needs improvement
I used the mobile app to submit my claim. It didn't have the same questions as the web app. The UX and UI led me to not submitting enough information about my reason for the visit and not including both pages of the invoice.
- INSURER: Trupanion
- POSTED: 04/19/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
5
out of 5
5
out of 5
5
out of 5
I was able to get all my questions answered in a timely manner and the representative was very easy to speak to
I was able to get all my questions answered in a timely manner and the representative was very easy to speak to
- INSURER: Trupanion Canada
- POSTED: 04/19/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Very thorough
Chelsea was very thorough and answered all of my questions. She provided me with all the options but wasn't pushy and didn't try to sell me options that didn't make sense for me or my pet.
- INSURER: AKC
- POSTED: 04/19/2021
- BY:
- BREED: n/a
- AGE OF PET: 0 - 3
5
out of 5