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Service was great but I was really impressed with the fast response.

I am extremely disappointed that the policy increased from less than $35 per month to $120 per month due to moving from Maryland to Florida.

finding out things not covered during an emergency

The claim process was step-by-step with little effort on our part. Appreciate the quick responses as well !

User friendly, nice people that are helpful, and a sense of comfort when you have a silly puppy!

Beth was very empathetic. I felt she wanted to help as much as possible with my questions and she consulted with someone to make sure I had the right info. Excellent customer service all around!

Very helpful

I've had dogs all my life, and this is the first time I've purchased pet insurance. As a volunteer for a dog rescue, I had the opportunity to poll my colleagues about the pros/cons of insurance, as well as which companies they'd recommend, if any. They informed me about a number of companies, and Healthy Paws' reviews definitely came out above the rest. Ellie Dee ended up at the emergency vet (on a Sunday!) for two days and nights one month ago. I contacted Healthy Paws, and they kept in contact, answering my questions, etc., as needed. The process and paperwork for my claim were very clear. Healthy Paws staff sent me a number of emails to check on Ellie Dee even after she'd been home for a few weeks! I was very pleased with the quick arrival of my refund check from Healthy Paws. There were no surprises during this process; I highly recommend this group!

A few close friends got together to celebrate one of our birthdays. What was a delightful and casual little get together became my worst nightmare when a balloon popped and startled my new affenpinscher pup. She jumped off my lap and broke her arm. I scooped her up as quickly as I could and rushed to the emergency vet. My poor girl was in so much pain and I was so disappointed in myself that I could let something like this happen to her. Luckily the emergency vet we took her to is AMAZING and super compassionate which eased my stress, but they can't waive a 6k bill when your puppy breaks two bones and needs surgery to insert a plate and screws into her tiny arm. I put it on my credit card and started to panic thinking I didn't "do my pet insurance right"... Are there prerequisites that I didn't meet? Will this not be covered? I submitted my claim through their website via the claims portal. I received some emails that I needed to provide medical records. I provided everything I had, but they asked for more. I started to panic more that this expensive event wouldn't be covered, but after submitting everything I had, I emailed and said that she was a puppy and had only been to the vet a few times. I received a nice email back saying she would let the claims department know. After that, I received an email that my claim was being processed and a few days later I had $4000 in my bank account. I couldn't believe it, but they covered every single thing they said they would. Honestly I wish my health insurance was this clear and easy. I have recommended healthy paws to everyone I know with a pet. I am incredibly happy that they were there for me in a really stressful time.

Trupanion increased my rates by >20% after my first year of coverage despite the fact that I never made a claim nor missed a payment. I called to question the increase and they suggested I look elsewhere for coverage if it was too much. So, after just one year, I have to begin researching and comparing coverage AGAIN. And with another year of age, my dog will only be harder to find reasonable coverage for. And Trupanion can only say: "Take it or leave it." I understand small yearly increases, but 20% is absurd, especially after the first year. Am I to expect 20% next year and the following years as well? I'll be paying double within 3 years even if I make no claims. Don't trust that your "competitive" rate will stay anywhere near competitive after the first year. Expect to begin looking for a new insurer all over again.