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Pet parents across the U.S. and Canada have left over 223,482 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Pets Best IS Best!
Pets Best has exceeded my expectations and I highly recommend them for pet insurance. Their customer care is prompt, professional, and complete. Their website and app are easy to navigate and I really appreciate their service. It's been money well spent!"
Great pet insurance and claim process
Using this pet insurance and filing my claims were simple and reasonable.
Absolutely pathetic
Every time I submit a claim they say that they need more information and can't process my claim. Half the stuff that I submit for a claim they deny. I've been waiting almost 2 weeks for a refund and they keep saying that they need more information when the app won't even download on my phone. I've had countless problems with their app. I'm done. I'm about to just switch insurance companies.
Good Rates
User-friendly and easy transaction with good prices.
Insurer: Nationwide
By: Ms. BELINDA URCIA
Spot Pet Insurence is a scam
Spot Pet Insurence is a scam. They will not pay for the cost seeing with the vet which you already paid out of pocket. I got the plan accident and illness already 9 months and my two cats are 13 months now. Last 2 weeks ago one of my cat look hard to use litter box and he changed behavior using litter box, so i went to a vet and follow the procedures a vet need to know what happen to him. Then I called the spot customer service for how to claim a bill and she show me how to claim, but also she told me for the future before you payout you have to claim estimate bills first then after they approved i can do process. I was never heard like it before. In my case this is the cat not dog, as long as they are healthy i am not seeing the vet. After claim filled a week later spot asked for the medical record that my cats are not even born date. I called them and told them about it and to file what ever i have. Then I reclaim again with my cat very first vaccine that my breeder took, other than that i do not update any more because they are kitten and healthy. Then they said not eligible of the whole invoice of claim. I called spot and they keep asking vaccine record that i do not have. I can even understand that they do not want to pay total invoice but should be cover for some of them like seeing the vet cost or some medication. I just write about this to understand how they are handling on claiming process. They are just try to find a reasons to not pay back. Also what they sale about coverage and no worry about cost at the beginning are all lie and beware for it. What i paid 9 months insurence $114.61 for both cats doesn’t even cover a penny of first claim. I will end with them. Updated: they not pay because i don’t have wellness vaccine records for cats. What is the point for paid them for past 9 months for plan illness.
Insurer: Spot
By: Chit Suu
Rebecca was great!
Rebecca was great!
Insurer: Prudent Pet
By: yagmurswiftgmail.com
Illness claim
Pets Best worked surprisingly well. My pup was vomiting for over 24 hours so I took him to the vet. Based on the vet's experience and my dog's symptoms, he just treated the nausea rather than doing a lot of exploratory procedures. I was worried that the insurance would not cover it since there wasn't a cause determined, but they did (towards my deductible). The claims process was very easy and the communication was clear. I did a lot of research before purchasing this policy and it worked as well as I had hoped.
Insurer: Pets Best
By: Ginger
Great coverage
The claim process is quick I'm happy with the coverage
Insurer: Spot
By: Genises Fernandez