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10

out of 10

PetInsuranceReview recommened

With the stress of having an ill pet one doesn't want to have to deal with a litany of forms ~ Trupanion representatives Bethany and Carly not only took that away but made me smile for the first time in days.

With the stress of having an ill pet one doesn't want to have to deal with a litany of forms ~ Trupanion representatives Bethany and Carly not only took that away but made me smile for the first time in days. Thank you!
  • INSURER: Trupanion US
  • POSTED: 12/09/2020
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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9

out of 10

Why have insurance when it doesn¡¦t cover when you need it.

Why have insurance when it doesn¡¦t cover when you need it.
  • INSURER: Trupanion US
  • POSTED: 12/09/2020
  • BY:
  • BREED: Labrador Retriever
  • AGE OF PET: 1 - 8

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10

out of 10

While I hadn't occasion to use it it was good to have just in case.

While I hadn't occasion to use it, it was good to have just in case. However, it was too expensive.
  • INSURER: Trupanion US
  • POSTED: 12/09/2020
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

While Carly was very nice and very helpful to me on the phone events leading up to the call and nothing happening as a result of the call leave me with some concerns about Trupanion.

While Carly was very nice and very helpful to me on the phone, events leading up to the call and nothing happening as a result of the call leave me with some concerns about Trupanion. It is now Nov 27. On Aug 20 I received verification that you had started processing a claim for my dog Daisy. On Sept 3 I received another notice that the claim was complete and I would be receiving reimbursement. On Nov 13, I received another email informing me you did not have my correct address. It is hard for me to understand how it took 2 months plus another 10 days for my reimbursement check to be returned to you. When I spoke to Carly on Nov 13, I decided to have the funds directly deposited and gave her my bank and account information. It is now 14 days later and I still have not be reimbursed for a claim started last summer on Aug 20. It does appear you have no difficulty going into this same account efficiently every month to collect my premium. Quite a contrast in levels of performance from the same organization. Please deposit the claim funds asap and responds with some explanation of why there will be no repeat performance in the future. As I told Carly, I have additional expenses from the same illness but have been holding on to them to see how your process works. To date, I have not been impressed.
  • INSURER: Trupanion US
  • POSTED: 12/09/2020
  • BY:
  • BREED: Mixed breed
  • AGE OF PET: Under a year

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10

out of 10

PetInsuranceReview recommened

We've been with trupanion for a long time

We've been with trupanion for a long time and have never had a negative discussion by phone with whomever I've spoken with - am sure everyone working there is a dog lover, as those of us who have this insurance are too - allowed us to keep our previous 2 dogs as long as we could during their medical issues and am so grateful for knowing that our current dogs will be able to get the same care if needed.
  • INSURER: Trupanion US
  • POSTED: 12/09/2020
  • BY:
  • BREED: Chihuahua
  • AGE OF PET: 1 - 8

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10

out of 10

PetInsuranceReview recommened

Well recommended by others and we have found this to be true so far.

Well recommended by others and we have found this to be true so far.
  • INSURER: Trupanion US
  • POSTED: 12/09/2020
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

PetInsuranceReview recommened

Paperless

Website was easy to navigate. Signed up & received documents in email immediately. Like paperless so was very pleased.
  • INSURER: Trupanion US
  • POSTED: 12/10/2020
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

PetInsuranceReview recommened

Awesome Site!

Website easy to sign up & navigate.
  • INSURER: Trupanion US
  • POSTED: 12/09/2020
  • BY:
  • BREED: Goldendoodle
  • AGE OF PET: 1 - 8

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10

out of 10

PetInsuranceReview recommened

We were pleased with our claim during calls they are very helpful and don¡¦t keep you on the line with a million questions.

We were pleased with our claim, during calls they are very helpful and don¡¦t keep you on the line with a million questions. Very helpful and polite.
  • INSURER: Trupanion US
  • POSTED: 12/09/2020
  • BY:
  • BREED: Chihuahua
  • AGE OF PET: 1 - 8

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10

out of 10

PetInsuranceReview recommened

Peace of mind

We visit for puppy - I knew I could give her care without worry - claim was paid the day after I submitted! Thank you
  • INSURER: Trupanion US
  • POSTED: 12/09/2020
  • BY:
  • BREED:
  • AGE OF PET: 1 - 8

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