216,890+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 216,890 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Insurer: MetLife
By: Devon S
"While my claims weUnprofessional administrative hurdles and zero accountabilityre eventually…
"While my claims were eventually approved, the process with Pets Best is a nightmare of intentional delays. They repeatedly rejected my digital receipts, demanding that I handwrite the claim number on them and re-upload—a ridiculous tactic in a digital age. Even worse, they rejected new claims by mistake, lazily claiming they were 'duplicates' without actually checking the dates or services. Despite their clear errors, they never offered a single apology. They seem to rely on frustrating customers into giving up. Highly unprofessional. If you want a smooth experience, look elsewhere.
Insurer: Pets Best
By: Kunhan
very simple process
very simple process. Got exactly what I needed without any extra hassle.
Insurer: Sonnet
By: Kayla Maunsell
Paid thousands in premiums only to have all claims denied
We've been paying Figo for 4.5 years to insure our 2 dogs. No claims filed until one of our dogs needed to have 4 teeth extracted. Claim denied because of "pre-existing" even though the vet wrote a letter saying the condition started AFTER we signed up for coverage. Appealed to no avail. Why spend thousands on insuring your dogs to get peace of mind, and then find out you're denied and exposed when you need it most? It's like we just threw thousands of dollars at Figo for absolutely nothing – all claims denied, no peace of mind. We got zero value out of Figo. Really disappointed as I'd signed up through Costco, which supposedly vets vendors for quality. Check out their BBB reviews before buying Figo.
Insurer: Figo
By: Alex
pre-existing condition bullshit
You told me to send medical records of the last 12 months, I sent you everything since establishing care, so 26 months, and you are claiming he has a preexisting condition and won't even cover wellness exams because he had giardia once when he was a puppy, long before the 12 month period you requested. It's as if you were to withhold insurance from a grown up because he had chickenpox when he was a child.
Insurer: Nationwide
By: Fabian
BEWARE HEALTHY PAWS PET INSURANCE
BEWARE HEALTHY PAWS PET INSURANCE Healthy Paws put my daughter & me through the WRINGER when she. transferred ownership of our older dog..When we thought we were DONE after signing forms & a LENGTHY phone call CONFIRMING the transfer, I submitted claims..a WEEK later I get a letter DROPPING the policy. After another LENGTHY phone call, I'm told they will put in a request to REINSTATE...All because I PUT IN CLAIMS that Healthy Paws DOESN'T WANT TO PAY! How unethical if downright illegal!!!
Insurer: Healthy Paws
By: Joanne Rhodes
Excellent!
My experience with Metlife Pet insurance has always been excellent! After submitting the necessary documents, they always review reply in a timely manner. I highly recommend them to my friends and family.
Insurer: MetLife
By: customer
Easy and Quick!
Super easy to compare different Pet Insurance plans. Easy to navigate website.
Insurer: MetLife
By: Mikayla