216,890+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 216,890 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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EASY
EASY! Took less than 2 minutes to get all of my information.
Insurer: MetLife
By: Kurt Fritz
Quick turnaround on claims payment
Quick turnaround on claims payment. Excellent customer service help from Carol Lee.
Insurer: MetLife
By: Paula Wallack
DO NOT ENGAGE WITH THIS COMPANY
This company is one of the most shady companies I have ever encountered. They didn't cover any of my claims for the 1st year and then wanted to double my policy costs for a 2nd year. Then they charged my credit card for the 2nd year's premiums without my consent or knowledge and when I finally saw the charge on my credit card, the policy renewal had already been in effect and they said they wouldn't backdate the cancellation and only gave me a pro-rated refund. The woman on the phone said she was a senior customer service rep and all she kept telling me was that it was my fault that I hadn't seen the email they sent with all of the policy renewal information and that Gmail must have blocked them (although I had no problems getting their claim rejections and survey email). Buyer beware with this one because there is no remedy after the fact.
Insurer: Pets Best
By: Jennifer
Fast response to claims
Fast response to claims
Insurer: MetLife
By: Mary Toranto
Great customer service
Great customer service! Quick response to claims. :)
Insurer: MetLife
By: Beth
They have been slow processing claims…and then some.
They have been slow processing claims and then come up with excuses not to apply towards the deductible. I recommend setting aside whatever their premium is and keeping it in a savings account to use eventually for vet bills. This company is all about taking your money and figuring out how not to honor their commitment.
Insurer: MetLife
By: Tom
Easy process and fast payment!
Easy process and fast payment!
Insurer: MetLife
By: Gerardeen
My pet gets monthly Librela injections…
My pet gets monthly Librela injections for arthritis. It is simple to upload the claim related materials and decisions are made within a couple of days.
Insurer: MetLife
By: customer
Claims are done in a quick way
Claims are done in a quick way, and any issues are quickly worked out. Very good insurance.
Insurer: MetLife
By: customer
Very sad to see your pet suffering but
Very sad to see your pet suffering but, having pet insurance took stress out of the situation. The claim was very easy to submit and we had immediate response. Highly recommend!
Insurer: MetLife
By: Steve Saba