5
out of 5
Verified
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5
out of 5
Verified
Okay service was a solid 9-9.
Okay, service was a solid 9-9.5/10. But this is about referrals, and referrals are genuinely tied in with total experience. Very good I would say except for one little inconsistency. According to your ads, there are monthly premiums with NO UPFRONT COSTS. Upon setting up my contract, I was hit with an UPFRONT administration fee of $35.00. Hum... If first impressions count, one could argue the trust factor on this discrepancy. Still, for what it is worth, a very good program / policy this is.
- INSURER: Trupanion Canada
- POSTED: 06/18/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Verified
Claim approved quickly
The claims were approved very quickly and directly at the vet's office. Reports sent to me via e-mail within a few minutes; reports explained the covered costs and how much was paid directly to the vet.
- INSURER: Trupanion Canada
- POSTED: 06/18/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
5
out of 5
Verified
5
out of 5
Verified
Excellent timely response.
Excellent, timely response. When some pertinent information was lacking, it was easily resolved and the payment processed quickly. The reimbursements were well explained.
- INSURER: Trupanion
- POSTED: 06/18/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
3
out of 5
Verified
We were contacted multiple times via both email and phone to gather “missing information”.
We were contacted multiple times via both email and phone, to gather “missing information”. Then when we called to address the correspondence, we were then advised after answering more and more questions, that the agent must’ve missed the fact that she already had the information and that everything was fine. It felt as if the company didn’t trust us and was attempting to catch us in a lie. It was a very disconcerting exchange.
- INSURER: Trupanion Canada
- POSTED: 06/18/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Verified
Excellent service kind and understanding
Excellent service, kind and understanding
- INSURER: Trupanion Canada
- POSTED: 06/18/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Verified
5
out of 5
Verified
Nobody got back to me abut what is covered for my puppy in the recent invoice.
Nobody got back to me abut what is covered for my puppy in the recent invoice. She got a severe ear infection and that should be covered. Cassandra has nothing to do with this. I am disappointed in why nobody from Trumpanion has contacted me regaridng this. I am ready to drop the insurance and go with another insurance company. Cassandra was very polite and I like her a lot.
- INSURER: Trupanion
- POSTED: 06/18/2021
- BY:
- BREED: Shih Tzu
- AGE OF PET: 0 - 3
5
out of 5
Verified