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Suggestions for improvement
Please give at least an option to cover exam fees. This is standard for most other pet insurance programs, and can significantly add up over time when not covered. Why was the option to lower the deductible removed? Even if it means a waiting period, this should be an option, as the only way to lower it is to switch to a different insurance, which doesn’t seem to benefit Trupanion. Other insurance programs allow to lower the deductible, sometimes with a waiting period.
Insurer: Trupanion
By: Sarah
Great service
Great service , quick response to claims and questions . Dependable and affordable insurance
Insurer: MetLife
By: Gina Boraski
Easy to submit but slow response …
Easy to submit a claim electronically but it took a month for the reimbursement.
Insurer: Pets Best
By: Lauren Rosen Yeazel
Quick
Quick, easy to navigate website and signup procedure!
Insurer: MetLife
By: Collin McCarthy
Giving discounts to those who earned it.
My daughter who works for Animal Care Services recommended you as a reliable insurance agency.
Insurer: MetLife
By: Christine Amstutz
We are very pleased with the insurance…
We are very pleased with the insurance we have with you for our beagle. Thanks!
Insurer: MetLife
By: Lesley Reilly
Easy to submit a claim and quick…
Easy to submit a claim and a quick turnaround for reimbursement! Thank you!
Insurer: MetLife
By: Nicole
MetLife has been really beneficial for…
MetLife has been really beneficial for my two dogs. We have coverage that extends to their yearly check ups and it’s given me a peace of my mind for their needs. Submitting reimbursement is really easy as well and I find the coverage to operate similarly to most human medical insurances.
Insurer: MetLife
By: Stephanie
Not happy with price hike.
Not happy with price hike.
Insurer: MetLife
By: Dove
Please fix your website
Pets Best used to be awesome. My 18 year old cat has so many issues but my claims were paid in a timely manner giving me peace of mind. However, for the last month or so, the online portal and mobile app do not work. You cannot submit any claims thru either of these two sites. Pets Best keeps saying they are "working on it" but this is really going on too long. Also, my premium went up $500 for next year. I get that my cats are getting older and vet bills are higher, so of course I will pay it but I wish I could submit my claims online. They have us emailing claims and then you never find out if they received the claims because they do not send any verification emails anymore. I'm sad that this has happened and I hope they fix it soon.
Insurer: Pets Best
By: Toni Ann