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Pet parents across the U.S. and Canada have left over 209,784 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Fairly easy to use but time consuming
I liked how easy and straight forward the claim submission process is, however: selecting a provider is the slowest I've seen, and trying to type is a provider name is VERY difficult. Also, asking people to pick just one diagnosis is very difficult, especially when you take your pet in for limping (as an example), but the pet also received her vaccines. Lastly, please remember the provider and the pet and use them as defaults, and allow us to change them if anything changed. Also, providing this feedback shouyld be greatly streamlined.
Insurer: Embrace
By: Radu
I have had claims "on hold" for months
I have had claims "on hold" for months. I have submitted the requested information several times. you are asking for a 12-month medical history on dogs i got at 10 weeks old. the last time i was told i would receive an e-mail within 48 hours. that was several weeks ago. i notice there is never a delay in your taking the monthly premiums. what am i paying for if you won't process my claims or contact me. now i have to deal with this while recovering from surgery.
Insurer: Embrace
By: Tom Harkins
Submitting claims is easy on the app
Submitting claims is easy on the app. I usually hear back within a few days.
Insurer: ASPCA
By: Willow
Everything thing is a preexisting…
Everything thing is a preexisting condition. Your denial just says because of a preexisting condition. I then have to ask for an explanation for the determination. The explanation is weak at best.
Insurer: Pumpkin
By: customer
Happy and relieved!
I’m really skeptical about all insurance so I didn’t have high expectations. BUT I had to put in our first claim for our dog and it was so easy and we did receive a reimbursement check in the mail! We were so relieved. Thank you so much Spot and I have already referred friends to you.
Insurer: Spot
By: Julie Ashe
My claim was done very quickly and I…
My claim was done very quickly and I was very happy with the results.
Insurer: Fetch
By: Karen
I've been with Fetch/PetPlan insurance…
I've been with Fetch/PetPlan insurance for 10+ years and they've been nothing but the best. Every customer service experience has been wonderful, if only I could get the same service/experience with Health/Medical/Other insurance products. Specifically calling out great service I've received from Justin Worthington and Jenn from Fetch Customer Service.
Insurer: Fetch
By: Brian Thao
An insurance company that actually pays legitimate claims
The company has a very easy to use web interface allowing me to easily file a claim. The clam process is generally very fast and payments are made directly into my bank account for covered services.
Insurer: Pets Best
By: Henry Sharp
Once they receive the corrected info it…
Once they receive the corrected info it went well.
Insurer: Embrace
By: Sheldon Johnson