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Pet insurance is so picky!
I thought I would like MetLife pet insurance more than my previous provider because MetLife covers prescription food and doesn’t have access to maximum that they cover for each diagnosis but they make it so hard to get a claim covered. I work for a vet so I know the system, provide SOAP notes and all invoices. Every time I submit I claim I get an email a few days later saying they are missing the Soap notes I already sent in, or my invoice from an online retailer (that my vet told me to order from) doesn’t show the pets name on the invoice. When contacting the retailer they tell me there is no way for them to put the pets name on the invoice. This is unacceptable, it should enough that my pets records say it was prescribed or recommended and then they receive an invoice for it. I do not start a claim until I know I have all the required documents and then I am still asked for more.
Insurer: MetLife
By: Christina
The process was much easier than previous…
The process was much easier than previous experiences. Last year I had bills that I didn't submit because I dreaded the process. I was overwhelmed with illness in the family and could not not get my head around the forms. however, I find this insurance more expensive than others, The deductible is outrageous. Dr. Hoffman is fabulous.
Insurer: Embrace
By: Dona Thompson
Fairly quick and simple
Fairly quick and simple
Insurer: MetLife
By: Mariah
Care plan
Wonderful explanations and details of each plan
Insurer: MetLife
By: Jontae Hensley
I was fully satisfied with the service…
I was fully satisfied with the service I received the rep helped explain everything to me and made signing up easy.
Insurer: Pumpkin
By: T Smith
So easy to use
So easy to use, such a seamless experience.
Insurer: MetLife
By: LZP
Great job by Fetch!
They were able to obtain our pets records when I was having a hard time getting into the site. Once i was able, the response time was right where they said it would be.
Insurer: Fetch
By: Michael Sullivan
I’m impressed with MetLife pet insurance
I’m impressed and surprised how great this insurance company is. I adopted two cats and the shelter recommended MetLife. So far I have gotten 95-98% claim reimbursement. Best part is the policy covers annual vaccinations, tests and exams and an annual dental cleaning without having to buy a separate wellness plan which most pet insurance companies make you do. And they have covered my one cat’s allergy medication and prescription food. I have recommended MetLife to my veterinarian and friends.
Insurer: MetLife
By: customer
Zurie's Hospital Stay
Zurie was at the Care 11 times with 3 hospital stays. CARE did a very good job helping Zurie through this process and keeping us informed during scary time. The Doctors, Surgeon and Customer Service went above and beyond what I expected. I am so thankful for you service. Tanya