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Pet parents across the U.S. and Canada have left over 218,948 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I have a problem
I have a problem. I can't log in to my account. And I still haven't received the card in my mail.
Insurer: Nationwide
By: customer
Filing Claims With Them is Like Herding Cats
Pets Best wants certain documentation in a certain way. Failure to provide it EXACTLY as the want it causes claim rejection. Yet their rejection comes without specific comments on how to correct whatever error they came up with. You get a list of possible things. Around and around it goes, weeks and weeks pass, email after email after email. Phone calls don't even resolve it. Finally, if you're lucky, you correctly guess what they want and eventually they process your claim. They eventually honor their contract but by then you've spent all your emotional capital. It's almost like a corporate strategy, but I'm sure no honest business would do such a thing.
Thankful
Very smooth process to file a claim and receive reimbursement in a timely fashion. I am so grateful Pets Best accommodated and supported us during such a stressful time with my cat's surgery.
Excellent customer service
Excellent customer service. Very caring and compassionate asking about my little girl. Claim processing easy to navigate and claims were paid quickly.
Insurer: Embrace
By: Patrice Kreitler
I canceled my auto insurance with…
I canceled my auto insurance with Sonnet over a month ago, and they told me I would receive a refund of around $630. It’s been over 5 weeks, and I still haven’t received anything. I called to follow up, and they said there was a "system issue" and that I had to wait for an email. Another week has passed, and still no update and no refund. No one is responding or helping. This has been a very frustrating experience. I expected better service and accountability. Very bad insurance company – would not recommend.
Insurer: Sonnet
By: amir ramezani
No one ever call me back
No one ever call me back ! I had an issue with my polices and no one call me to help with my issue ! I had a pet Keith nationwide for 7 years and I thought I would be treated better! The sales rep never called me back to explain to me what happen with my polices ! Once I sign up I can't get a call back to explain to me why he mis quoted me on my polices ! Once my money clear I can't get in touch with him or anyone who can answer My questions! Please have someone email me back and help me with my issue! I can explain more when they do!
Insurer: Nationwide
By: Ken williams
We are New with your company Prompt professional service and we've…
Prompt professional service and we've got an appointment tomorrow. Your company is reputable and we're glad we can count on you for our pet lui's needs.
Insurer: Nationwide
By: Anthony Contey
Great Dog Insurance
Embrace is very quick to reimburse. I hoped to never need to use the insurance, but when I needed it, they did what they advertise.
Insurer: Embrace
By: Jennifer Arent
Easy and simple to take care of pets
Easy and simple to take care of pets It was really easy to add my pets and link their Vet History. Never got a claim declined and, the wellness program is the best!
Insurer: Embrace
By: Roberto Dévora
Another Failed insurance company…
I have had Nationwide for over a decade. My pomeranian will be 13 in September- If he makes it. He was diagnosed with congestive heart failure at the beginning of 2025. His six medications are now at $300. Per month. For the last several months Nationwide has paid zero. Z150 excuse you know- your pet has exceeded the limitations in the policy. At $210. Per month for Nationwide pet insurance, what am i paying for? A cytopoint shot now and then? I hasten to add: my dog needs these medications to stay alive. Nationwide also paid less than half of his total cardiac workup, echocardiogram, doppler, blood pressure and blood work and 2 follow up appointments doctors said he needed back in March.(with a prominent Southern California cardiology firm.) My premiums have gone up EVERY year since my dog was a puppy. What a surprise that was- even in some years where there were few or no claims. THERE HAS NEVER BEEN A YEAR IN WHICH NATIONWIDE PAID OUT MORE THAN I PAID IN. They have made money on me since 2013. Now that my priceless companion is failing, NATIONWIDE is not there for him. They wont be there for you either when the going gets rough. Either go with another company, - or better yet, SELF-insure. Nationwide is but another example of the sad state of health insurance in America today.
Insurer: Nationwide
By: Craig Breit