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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Terrible experience
Terrible experience. Don't waste your money. We have never had pet insurance before… And after dealing with Petsbest for 7 months and getting all types of excuses and denials (and then told I'm only halfway to meeting the $500 deductible)...I canceled.
Insurer: Pets Best
By: Darla
Dissatisfied
Claim turnaround time is longer than usual lately. Filed claim with RX number on receipt and sent photo of label. Figo is requesting more paperwork! This is ridiculous. Hire English speaking reps who are knowledgeable. Service has gone downhill & premiums are higher than ever. A unsatisfied long-time customer.
Insurer: Figo
By: Mm
Fast service and great communication
Fast service and great communication
Insurer: Figo
By: Michele
Very easy to use with our Vet’s help
Very easy to use with our Vet’s help! We have tried other pet insurance companies and Trupanion is the only one we’d use again!
Insurer: Trupanion
By: Joel
The claims process has been very easy
The claims process has been very straight forward and simple to do. I like that they update me often to let me know status of my claims.
Insurer: Fetch
By: Purposeyes
🛑 Red flag
🛑 Red flag I enrolled my Golden Retriever puppy immediately after I brought her home at 12 weeks old. My monthly premium with a 550 deductible was 96$ a month. 1 year later my policy renewal, premium is now 121$. This is ridiculous. Never once filed a claim, my girl is Healthy with no medical issues. sorry but TruPanion needs to do better than this. I was blinded by there statement of they pay the Vet directly. Only recommend if you don’t mind premium increase of 25$ a year
Insurer: Trupanion
By: Cheree
Wonderful pet insurance
Wonderful pet insurance. No hassle. Trustworthy. My pets thank you.
Insurer: Figo
By: Michael
The woman who helped me was very…
The woman who helped me was very helpful!
Insurer: Nationwide
By: customer
Terrible vendor. Website and app down since Nov 2025
I've had Pets Best for over three years now and when finally seeking to get reimbursement for coverable elements of my dogs annual checkup, found both their app and website are not only down, they've been down since November 2025! This is ridiculous in this day and age. Have been trying for a solid week to reach them through their phone line to no avail and now will have to file through email. Suffice to say that I will be canceling my plan after this. It's ridiculous to pay $720 a year for insurance that I cannot get assistance
Insurer: Pets Best
By: Chris Pierdominici
I’ve used Healthy Paws Pet Insurance…
I’ve used Healthy Paws Pet Insurance for over 10 years, and they’ve been excellent. Claims are easy, reimbursements are fast, and there are no surprises. Their customer service is professional and compassionate, and they’ve given me real peace of mind when my dog needed care. I highly recommend Healthy Paws. 🐾
Insurer: Healthy Paws
By: Lorenzo Piccolo