222,876+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 222,876 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Easy to use
The portal is very easy to use and upload files. I usually get a response within a month.
Insurer: MetLife
By: Maureen Morin
Beware of Duplicate Billing and…
Beware of Duplicate Billing and Unresponsive Support I’ve been a loyal Healthy Paws customer since 2014, but my recent experience has been so frustrating that I can no longer recommend them. What Went Wrong * In 2024 I adopted dog B and added her to my original policy (which I’d held since 2014 for my late dog, K). * Unbeknownst to me, B was also added to my husband’s separate policy (for his dog, S), so we’ve been billed twice for the exact same pet since February 2024. * No claims have been paid out for B under either policy—so we’ve paid double premiums for zero coverage. Attempts to Fix It 1. July 7, 2025: Spent over an hour on the phone only to be told it was “beyond capacity” and that management would call back within 24 hours—no callback ever came. 2. Messaged Healthy Paws on Instagram (screenshots available) with no response. 3. July 14, 2025: Called again, was put on hold until the call dropped, and couldn’t get through afterward. 4. Submitted multiple online inquiries—still nothing. Bottom Line I’ve asked repeatedly for one of the duplicate policies to be cancelled retroactive to February 2024 and for a full refund of the overpaid premiums. Instead of help, I’ve been stonewalled. Hours wasted, double billing, and no accountability—this is not the customer service experience I expected. For many years Healthy Paws were an incredible company. This is just my most recently issue with them. The last two years their service has gone downhill. Until Healthy Paws fixes this mess and makes it right, I cannot, in good conscience, recommend them. 7/18/25 Edit to add - received a call from a helpful manager AFTER posting my review. One policy has been cancelled. I will update when I receive a refund
Insurer: Healthy Paws
By: Jackie M
Claim was processed in record time
Claim was processed in record time. Always a great experience.
Insurer: MetLife
By: LOUIS DIAKOGIANNAKIS
Easy to understand
Easy to understand, navigate, and use
Insurer: Nationwide
By: Joe H
A 250% increase in premium
A 250% increase in premiums without notification. In fact the total premium cost was increased to a level higher than the coverage amount.
Insurer: MetLife
By: Eva Zemberi
Very efficient at reimbursing you.
Very efficient at reimbursing you.
Insurer: Pumpkin
By: Susan Hutchison
Getting the MetLife policy was one the…
Getting the MetLife policy was one the best moves I have ever made. Claims are easy to submit and reimbursement is timely. I'd highly recommend this company for pet insurance
Insurer: MetLife
By: KATHY TUCKER
Friendly costumer service and fast…
Friendly costumer service and fast reimbursement.
Insurer: Pumpkin
By: customer
Amazing Customer Service
Clinton was amazing! He answered all my questions, explained everything so well and even followed up quickly when I called back with questions.
Insurer: Nationwide
By: Rachel Sanders
No reimbursement despite coverage stating there should be
I don’t understand why my claim has been declined. I provided you with everything you needed from the vet for the bundle, physical therapy sessions, including medical notes and itemized receipt receipts for each visit. All the other services I have filed claims for have been approved, but these three claims have been declined. I don’t understand.