224,430+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,430 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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My nation wide pet agent was so…
My nation wide pet agent was so incredibly helpful and explained my policy very simply for me to understand! He was very kind and compassionate towards me and my bunny, too!
Insurer: Nationwide
By: Angel Swanton
Russell was great
Russell was great. He was friendly, proactive and attentive to my questions. Appreciate the great customer support!
Insurer: Fetch Canada
By: Jorge Urrego Reyes
My claim was completed and payment…
My claim was completed and payment received within 3 days of submitting! The app is very easy to use. I am very happy with MetLife.
Insurer: MetLife
By: customer
Zero communication during the claim…
Zero communication during the claim process. Good luck if ther is an issue because they will give you the run around. I have provided the medical records multiple times in the same email thread and seperate medical records email that is on their site.Reconds that were already confirmed there now they can not locate. This has been going on for a month+. Once sending another email you do not get any communication unless you call and it always feels like starting from zero with the rep. I would give them lower rating if I could. After my policy is up I plan on looking elsewhere. I just want closure for my pet that passed but is making the process far worse.
Insurer: ASPCA
By: BiasC
When I called i was able to speak to a…
When I called i was able to speak to a Eric, a human that was very knowledgeable and polite. He wasn't trying to push me into buying the insurance and answered all my questions.
Insurer: Nationwide
By: April
I feel very misled and scammed
They claimed that my pet's condition was pre-existing when it absolutely was not, then didn't give me a space to fight it. Also the "preventative care" is an absolute joke, the reimbursement amounts for preventative are so small, even smaller than the monthly bill depending on which plan you're on. Avoid this pet insurance at all costs, I feel taken advantage of and I'm writing this to hopefully help someone else not make the same mistake I made by going with this company.
Insurer: ASPCA
By: Zoe West
They’ve never denied a claim of get…
They’ve never denied a claim of get paid pretty quick and they paid good 90% of my bill and my dogs are Yorkies and they go in quite often
Insurer: MetLife
By: Paula
It’s a scam.
I had this policy for 3 years without filing a single claim, and then all of a sudden my premium doubled. When I contacted the company to cancel the policy, they refused to issue a full refund. Go with the pet insurance that your vet recommends. Figo is just a scam.
Insurer: Figo
By: Keri Ladner
Very pleased with the easy process of…
Very pleased with the easy process of accessing the service. Reimbursements were processed in a timely manner.
Insurer: Pumpkin
By: Ms. Calvillo
On August 12
On August 12, 2025, at 9:35 AM EST in Niagara Falls, Ontario, I had an extremely unpleasant experience with a Sonnet Insurance claims agent named Muhammad. From the start, he spoke over me, raised his voice, and refused to let me explain my concerns. I called because my payment had unexpectedly gone up, and I wanted to understand why—especially since I have never made a claim or authorized any work or “adjustments” to my car. Instead of listening or clarifying, he kept repeating “well you made a claim” without explaining further, completely ignoring my attempts to clarify the situation. His tone was rude and dismissive, and when I tried to speak, he cut me off and ultimately hung up on me. Because of this experience, I have removed my policy with Sonnet Insurance, a company I have been loyal to for years, and switched to another provider. Why would someone have a claim they know nothing about, only to be surprised with an increased payment—money I work hard to earn every month? As a paying customer, I expect to be treated with respect and to have my questions answered—not to be talked down to, yelled at, and dismissed. This experience left me frustrated, unheard, and extremely disappointed in Sonnet’s customer service.
Insurer: Sonnet
By: ErL