218,644+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 218,644 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Quick reimbursement and great coverage…
Quick reimbursement and great coverage for both accidental and routine care!
Insurer: Spot
By: Meredith Low
MetLife doesn’t honor policies
I had MetLife pet insurance. When I needed to take my cat to the vet on account of vomiting and diarrhea. The exam was pretty standard, the invoice and vet notes I was supplied were straghtforward. Then MetLife tried to say I didn't include the vet notes (but I did). They say it only takes 5-10 days for them to process a claim. I waited 2 weeks and still heard nothing from them. So, I call and ask what is taking them so long. They said they were finalizing my claim. I found out later they had closed my claim and didn't even notify me (yep just dropped it). I felt like they were just jerking me around. So, I had no interest in continuing to talk with them since I had come to see that their costomer service personnel were clearly not honest with their customers. Furthermore I stopped paying them for the policy. Why should I give one more red cent to an insurance company that doesn't uphold their end of things and doesn't compensate their customers claims in accordance with the policies they are paying for? I won't give MetLife any more of my money or my business.
Insurer: MetLife
By: Christy Liberty
Very professional and pleasant…
Very professional and pleasant experience with Fetch Pet employees.
Insurer: Fetch
By: Jim P
Quick and easy processing of claims.
Quick and easy processing of claims.
Insurer: Spot
By: Cindy
Overly Complicated Claims process and bad Communication
I have had nothing but trouble with ASPCA. Their communication is poor, their customer service line cannot seem to get it straight was is needed and they do not communicate back to try to resolve an issue. They also say that they have reached out about medical history, but that is not the case. I am so far very unimpressed with ASPCA Pet Insurance
Insurer: ASPCA
By: Jenny Huizinga
Great companyQuick service and personable real…
Quick service and personable real people to talk to. Quick refund
Insurer: Spot
By: Lauren Kelly
Spot helped me to navigate a really…
Spot helped me to navigate a really difficult journey when my cat was diagnosed with cancer. It was easy to submit the claim and within a few days I had direct deposit into my account. I would not have been able to give her the care I wanted to give her without this insurance.
Insurer: Spot
By: Tracie Peddy
Great service!
Great service so far. My puppy had some gastro issues, and I have been reimbursed in a very timely manner for all submissions to date. Nothing I have claimed has been refused.
Insurer: Fetch Canada
By: Sarah Tweddle
I'm a returning customer
I'm a returning customer. Spot Pet Insurance was so responsive with my last dog. As soon as I adopted my new dog I signed her up.
Insurer: Nationwide
By: Sherri O
Excellent Customer Service
I wanted to let you know how much I appreciated the care and follow-up I recieved from Brenda. Apparently there were computer programing issues regarding my plan and she got the issues resolved and reached out to me multiple times over a few weeks to keep me updated on the progress. I am hopeful that Nationwide knows what a valuable employee Brenda is. Thank You!
Insurer: Nationwide
By: Tracy Parrella