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The person I spoke to was very…
The person I spoke to was very knowledgeable.
Insurer: Pumpkin
By: Cyndie Daley
Although Bernie was a healthy dog for…
Although Bernie was a healthy dog for many years, he became very ill in the last 6 months of his life. Healthy Paws responded quickly when I began making claims and always paid quickly and conveniently directly to my account. Website was easy to use (after the first time when I was figuring it out).
Insurer: Healthy Paws
By: Sue Stoll
Efficient, poactive and value for money
We have been paying our insurance for our cat for 8 years and never made a claim. Unfortunately in the last 3 months we have had $10k of vets bills. Healthy Paws have been incredibly efficient and response. Within 3 days of a $6k invoice it had been processed and was in my bank account with no questions asked! My only small issue is that you have to put your claims in within 90 days of the vet visit which I wasn’t aware of so I did miss out on one claim for last year.
Insurer: Healthy Paws
By: Callum Gordon
Healthy Paws has been a life saver for…
Healthy Paws has been a life saver for our pet Without their full support and support our pet would have a different outcome Healthy Paws is and has been the best pet insurance around
Insurer: Healthy Paws
By: Charles Garcia
Major price increases indefinitely
I’ve been a Healthy Paws customer since 2018, and my experience has gone from acceptable to completely unacceptable. When I signed up, I paid $51.61/month for 80% coverage with a $250 deductible. Over the years, Healthy Paws raised my premium annually even though I rarely filed claims (maybe two in my 8 years and one was denied). I stayed loyal anyway. In 2023 the price hiked up to $72 so I lowered my coverage to 70% reimbursement and a $500 deductible to bring it back down to $54.57. Last year the cost of this coverage was increased to $82.47 then $84.94 in July after they added a 2.99% utilization fee. Despite all this, I’ve stayed loyal up until this year when the cost was raised to $140.16/month which is nearly triple what I originally paid for significantly less protection. This isn’t inflation, it’s exploitation of longtime customers who are emotionally invested in their pets and hesitant to switch. If you’re considering Healthy Paws, don't! Be aware loyalty is not rewarded, and long-term customers are priced out.
Insurer: Healthy Paws
By: Aqil Bassa
Spot has been nothing but amazing
Spot has been nothing but amazing. The few times that we have had to use it, there have been no complaints.
Insurer: Spot
By: Ashley Millette-Feugill
I like the kindness and courtesy.I…
I like the kindness and courtesy.I receive
Insurer: Prudent Pet
By: darrellwinfieldgmail.com
Excellent Pet Insurance
I am very pleased with the amount of coverage I get at a very reasonable price. Being able to bundle three dogs together and have them all contribute to the same deductible is great. Generally I am reimbursed in a timely manner. It was a little slow over the Christmas/New Year's holidays. I have recommended MetLife to several people who were interested in pet insurance or were unhappy with what they had. Just read the fine print about pre-existing conditions. It's very clear.
Insurer: MetLife
By: Marj D
Overpayment Hassle
I submitted my pet’s prescription strength dog food and recommended supplements and they were approved by your staff. I continued to submit receipts since the products were approved by your staff. Then I receive a letter that there was an overpayment. I paid the amount in question. I then receive another letter; which, included the dates from the prior letter along with one additional date but the previous amount was already taken care of. Your company cashed the check. I called to explain the situation and was told it was being routed to the right person and I would get an email with the correct amount due. Weeks went by. Never got an email. I called numerous times and sent several emails explaining the situation. No one could do simple subtraction and confirm I only owed for the last date in question. I then received one final letter, called the company again, and finally got the situation resolved. It was a very lengthy, annoying process that was entirely your staff’s fault. I am not sure why the products were continuously approved. With all of the hassle you caused me it would have been nice if you just took the loss since it was your fault. Now I’m submitting receipts for items that are totally unrelated to preexisting conditions yet they keep getting denied. It is beyond frustrating.
Insurer: MetLife
By: customer
Spoke with Maddy and Cathy/Kathy
Spoke with two reps in the last week as I have many questions on my first ever claim to submit for my cat. I was hoping not to have to submit any claims for many years as I have fairly young cats, 5 and over 1. My 5 year old was diagnosed with crystals, so here I am about to submit my first ever claim. I want to express how wonderful Maddy and Cathy/ Kathy were on the call with me. Maddy helped me with additional questions I had and gave me great information when submitting a claim I was not aware of. She was fantastic and very professional and pleasant to talk with. Cathy/ Kathy I should've grabbed the spelling of her name, my apologies was just as amazing and helpful with my questions. She even put me on hold to make sure she was providing me with the correct information. Both reps were very kind and professional. It makes the process of the pet owner on the other side of it a more relaxed and have some relief they have this support. Thank you ladies for your great customer service.
Insurer: Prudent Pet
By: Customer