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Please fix your website
Pets Best used to be awesome. My 18 year old cat has so many issues but my claims were paid in a timely manner giving me peace of mind. However, for the last month or so, the online portal and mobile app do not work. You cannot submit any claims thru either of these two sites. Pets Best keeps saying they are "working on it" but this is really going on too long. Also, my premium went up $500 for next year. I get that my cats are getting older and vet bills are higher, so of course I will pay it but I wish I could submit my claims online. They have us emailing claims and then you never find out if they received the claims because they do not send any verification emails anymore. I'm sad that this has happened and I hope they fix it soon.
Insurer: Pets Best
By: Toni Ann
She was very professional and answered…
She was very professional and answered all my questions.
Insurer: MetLife
By: George
Trupanion has been easy to work with…
Trupanion has been easy to work with and have paid portions of several vet bills. I am please with their service.
Insurer: Trupanion
By: Kathi H
They let me know what other documents I…
They let me know what other documents I needed for my claim
Insurer: MetLife
By: Ruben Yanez
Everyone is so friendly and explains…
Everyone is so friendly and explains everything
Insurer: MetLife
By: Robert Simmons
Easy and Fast Claim payments
Easy and Fast Claim payments. Couldn't be happier with Metlife for my pet insurance!
Insurer: MetLife
By: customer
Rep's always helpful & courteous. Thank you
Rep's always helpful
Insurer: Embrace
By: Richard Lane
They process and pay claims quickly and…
They process and pay claims quickly and have been very nice every time I have called.
Insurer: MetLife
By: customer
Awesome apps
Easier to file a claim in the Apps and fast uploading of documents. Thank you.
Insurer: MetLife
By: Bon Ng
Claims are handled well and within a…
Claims are handled well and within a good timeframe
Insurer: MetLife
By: Nancy