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Pet parents across the U.S. and Canada have left over 222,202 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Healthy Paws suddenly increased my rates exhorbitantly!
I have been a faithful customer of Healthy Paws singing their praises since 2017, starting at $50 a month for a 2 yr old dog. Each year they raised my premium until it is now $183 a month, even though I only filed a couple of small claims each year and they do not cover vet exam fees. Now all of a sudden they increased my rate to $467 a month which is a 255% rate increase. When questioning customer service why, it was obvious they no longer cared about me. I was told to do $1000 deductible at 50% reimbursement, but my premium would still be almost double what I am paying now and with a $1000 deductible I would never be able to use the insurance. NOT ACCEPTABLE! They claim it is because vets have raised their prices so much in California that the company is not sustainable. Strange because my two vets have not raised their rates for over 4 years and if that were the case why are other insurance companies charging a lot less? Wouldn't they not be sustainable either if that were the facts? My online research shows they had to pay out approximately $4.6M to customers for a class action suit they lost a few years ago in another state. Could this be the reason? I faithfully paid all my premiums for eight years on time and hardly filed any claims. Now I am forced to shop for insurance with pre-existing conditions like allergies or arthiritis which is totally unfair business practice. Be aware! They could get rid of you too, by raising your premium exhorbitantly when your dog reaches a certain age. Read ALL the reviews before signing up because it appears I am not alone.
Insurer: Healthy Paws
By: Joni Greer
Timely and efficient reimbursements
The company handles claims in a very timely fashion which is a rarity in that industry.
Insurer: Pets Best
By: Jersey Mike
Getting this Insurance was the best Decision!
Getting this Insurance was the best decision! It puts my mind at ease wondering "does he actually need to see a vet for this or should I wait a few days?" because you know you have a set out-of-pocket max with Embrace! I ended up also signing up for the wellness plan along with the accidental/injury plan because this seems cheaper than the plans they had at my vet for things like nail trims and vaccines. Very happy with this insurance for my Australian Cattle Dog!
Insurer: Embrace
By: Lindsey Thomas
Quick turn around on claims
Quick turn around on claims. All claims that comply with policy have been accepted.
Insurer: Pumpkin
By: Chad
Best Pet coverage on the market
No hassle to file claims. The benefits are great. I am so satisfied with the service we have received from Pumpkin. Could not ask for better coverage or the commitment from your staff to make sure we are taken care of. Thank you so much.
Insurer: Pumpkin
By: Donna Norris
The professionalism and promptness of…
The professionalism and promptness of processing the claim
Insurer: MetLife
By: DEANNE CLEMENTE
Great pet insurance company!
Pumpkin has been and continues to be a really good pet insurance plan. It's easy to submit claims and they are quick to respond. Great company with great people. Keep up the good work Pumpkin!
Insurer: Pumpkin
By: Deborah
Consider Elsewhere
We have been with MetLife for four years now and this year both of my premiums jumped ~$20 for each of my girls. The customer service rep couldn't give me a good answer as to why. I ended up canceling our younger girl's policy and going with another company. I had to keep our other policy because unfortunately we are going through chemo at the moment. With chemo, we are asked to do a follow up CBC on week after each treatment, and after every single CBC, the claim is denied and I'm back on the phone with a rep trying to get them to reprocess the claim when it's clearly stated in the chemo POST note to follow up in a week with a CBC. This current go around, I've been hanging in limbo with MetLife over a claim for two weeks now and no one can seem to resolve the issue. At this point, my policy has renewed and I'm afraid the claim will go towards my current policy. If you are reading this and considering MetLife, please be prepared for ridiculous price hikes with no notice when your policy renews, a non-working app, customer service reps who are unable to help with getting claims processed correctly, and absolutely no communication/continuity of care when it comes to picking up where your previous call left off so you have to start from scratch each time you call about the same issue. Please consider going another route with your pet insurance. We've loved MetLife until this year. I'm not sure what's happened.
Insurer: MetLife
By: Rebecca