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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Thankful for Pets' Best
My Border Collie is the most energetic and affectionate little guy you could ever meet. So, when he was acting lethargic and had some stomach issues, I rushed him to the vet and was hopeful some of the expense would be covered.Thankful for Pets' Best, who came through and covered most of the costs. The ease of submission and the responsiveness and timeliness if claims decisions has caused me to refer every pet parent I know to Pets' Best... Truly the best in pet insurance!"
Insurer: Pets Best
By: Jamie
Amazing
I love Pets Best and I'm so glad I went with you guys. You've saved my butt (and my wallet) and I'm so grateful. Amazing service, amazing response time, amazing refund time. Overall amazing experience. Highly recommend.
Thank you Pet's Best
"My cat, Tundra, needed a biopsy on his tongue for a lump that was expected to be cancer. Is was a very rough week waiting to hear back from the lab. My cat is the greatest cat ever. Turned out to be a severe allergy. The monetary cost was never a real issue as I would have sold my home to save my cat. Having Pet's Best in my corner and paying for a large percentage of the operation was so helpful and saved me from a lot of worry. Easy to put the claim in and I received the check before my credit card bill was due. I really couldn't asked for more."
Injured Dog
Our dog hurt himself playing fetch and Pets Best was amazing, from their customer service, to their benefits, claims and reimbursement, everything was easy and more than we could have asked for!
Very good
Needed to submit a claim after only being in the plan 2 months. The customer service was great and my claim was reimbursed quickly
Insurer: MetLife
By: Karen A
Terrible service. Horrendous waits. AWFUL denies.
Title says it all. It’s such a scam. We wasted so much money paying them for zero help when we needed it. Look elsewhere for what you need. We were customers for less than a year. Started okay and progressively got worse then terrible.
Insurer: Pets Best
By: Alexandra
Don't go here
Waste of time. Coming here for 20 years doesnt matter, they don't care about the animals Just how much money they can make off you. Don't bother calling you will be on hold forever just so they can give you a crap excuse as to why you're considered a new patient and not welcome. Happy holidays, they don't care if your animal needs help, they would rather lose your paperwork and say they aren't accepting "new" patients. I will make sure everyone i know either doesn't go here or transfers to an actual caring vets office. Rude and ruthless.
Deny. Delay. Appeal.
Just an awful experience! Nearly five years of coverage and suddenly an accidental ingestion claim has been denied. We’re talking nearly $3k of charges. I filed the appeal, then received an email stating it would take 60days for review and they REQUIRE medical records from 18 months prior to effective date. This means 75months of records. Funny how easy it is to take out a policy, but never can get reimbursement. It’s just as bad as human insurance.
Insurer: Pets Best
By: Justin
Very quick response😊 study
Very quick response😊 study, and
Insurer: Fetch
By: Vonnie
Very quick response😊 study
Very quick response😊 study, and
Insurer: Fetch
By: Vonnie