217,980+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,980 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Claims Experience
I filed my claims in May 28, 2025 and received my first payment 6/23/2025. I understand the company had to get in touch with the vet about the claim, therefore; I understand the length of time. It was easy to file the claim. The website was easy to use. Thank you Pet Best for contacting me to inform me about the wait time on my claim and for informing me about the payment. Thank you also for the explanation of the bill. "
Trupanion - Great Pet Insurance!!!
My dog Ella was injured on this past Monday. Poor girl received a terrible cut on her leg while hiking. We went to our local emergency vet's office (Bend Animal Emergency and Speciality Center). I was so relieved to find out they now work directly with Trupanion. They were able to file the claim while were were there and it was a really easy process. Trupanion is doing a great job and I really appreciate that they could pay my emergency vet's office directly. I only wish my regular vet participated too. Thanks Trupanion for taking care of Ella!!!!!!
Insurer: Trupanion
By: Krissy
A caring group of people.
Met Life has shown caring for the pets they insure.
Insurer: MetLife
By: Hortencia Muniz
Healthy paws is a rip off and has…
Healthy paws is a rip off and has terrible customer service. I've had them for 3 years, and i'm finally going to switch after too many frustrations. Several times, they don't reimburse the amount they should. And when you appeal it, they don't let you talk to a real person in claims to explain it -- you can only communicate via email (can't call or talk to anyone via phone) and it can take over a month to hear back. When you talk to someone in 'customer success' (not claims), they just tell you to send an email to the claims team. They typically don't speak english well and are reading off of a prompt, so it's like talking to a delayed and unhelpful chatbot.
Insurer: Healthy Paws
By: George
Claim denied because they stated there…
Claim denied because they stated there was a six month waiting period for orthopedic issues. I don't see how an infection due to a foreign body in the paw is related to this. Seems like the company is all about denying claims.
Insurer: Embrace
By: mike harris
Embrace has been very responsive and…
Embrace has been very responsive and quick to reimburse qualified claims. We have been pleased with this insurance - switched after some issues with another!
Insurer: Embrace
By: Nancy
I love the app
I love the app. Upload and submit claims with ease. Very pleased with my reimbursements.
Insurer: Spot
By: LR
My claims are processed quick and…
My claims are processed quick and efficiently.
Insurer: Embrace
By: timothy phillips
Excellent Pet insurance
Excellent Pet insurance. Quick turn around Very nice representatives
Insurer: Embrace
By: customer
Help when you need it!
This is my first year having MetLife Pet Insurance for my two dogs. I have been VERY pleased with the services. They provide claim reviews and reimbursement within their advertised timeframe. I will admit I was worried about how they would do when one of my dogs had to have mast cell tumors removed. It was my first large claim. I’m HAPPY to report, I didn’t have any problems. The claim submission process was EASY! Definitely peace of mind knowing I have help getting my pups the care they need!
Insurer: MetLife
By: Angela F.