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Pet parents across the U.S. and Canada have left over 222,947 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Leaving Nationwide after 20 years. Found a much better plan for my older dog and puppy
I have been with Nationwide Pet Insurance almost 20 years. I was happy for the most part with their coverage and customer searches and ease of submitting claims. This year there were a lot of changes to the plans I already had for one of my dogs. I have been regularly unable to get into the website for to file claim and update my address for a few weeks now. I was pleased and surprised to find another pet insurance company with better coverage than Nationwide for a lot less. Highly recommend Pumpkin Pet Insurance and their customizable plans. Unlimited cap with 80% reimbursement and $250 deductible for up to $60 less a month for my 8 year old (that plan isn’t even available at Nationwide anymore) and $10 more a month for the same coverage for my 3 year old. Pumpkin’s wellness plan has more coverage too. Also they offer 10% discount on multiple pets vs NW 5%. They do have pre-existing conditions exclusions too but after investigating 10 different other pet insurance plans they still have better coverage than any of the rest. My vet recommended Pumpkin to me when I got my 3 year old as a puppy. Wish I had investigated it then. Would have saved me a lot of money due to Nationwide’s low coverage caps if I had changed to Pumpkin when I originally got my 3 year old.
Insurer: Nationwide
By: MaGG
Quick response time.
Quick response time.
Insurer: MetLife
By: Connie Lembaris
Awesome and easy to work with
Awesome and easy to work with! So glad I had this for my dog after he experienced a vet visit and a hospital visit!
Insurer: Spot
By: Kelsey Vanagaitis
Very happy with the process
Very happy with the process
Insurer: MetLife
By: customer
GREAT EXPERIENCE
My experience submiting a claim was flawless and quick.
Insurer: Spot
By: Cathleen Reuter
Easy Process
Spot has made the process of submitting a claim extremely easy. Simply uploaded my dog’s records and wuh la! Claim processed . Funds received!
Insurer: Spot
By: Eliana
For 3 dogs and 1 cat ... insurance is a MUST!
I have 4 companions and insurance in general has been a WALLET-SAVER. And the quick response time to questions, super easy online claim filing process, and excellent rates are the LIFE-SAVER for me. Thank you Pets Best!
Insurer: Pets Best
By: MILDRED JEREZ
Big thumbs down
I am paying a lot of money for two healthy pets… the price goes up exponentially each year and my pets are still young. I just submitted a claim for over $600 and still received nothing back. I don’t even think I met my small deductible of $250!!!!! I m not sure why a bill this big for an injury would not provide some monies back given all the money I have put into their insurance. I don’t feel like you have good pet health in mind… I am extremely disappointed in this company and make sure I don’t recommend
Insurer: Pets Best
By: Pam
Your AI screening is erroneous and…
Your AI screening is erroneous and quick to decline claims. Your reviewers assign their own diagnoses and claim the claim submission is pre-existing, as opposed to what the veterinarian has listed as a diagnosis. Multiple appeals due to errors on your part. I would change insurance companies if I could, but then my dog's issues would be "pre-existing."
Insurer: MetLife
By: Leisa Garrett