217,670+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,670 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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The ease of turning in an insurance…
The ease of turning in an insurance voucher for payment. I like how every part of the process is explained and the speed in which the claim is dispersed. I will continue to tell everyone I know about your company's pet insurance
Insurer: MetLife
By: RAMONA GILMORE
Was quick and fast just easier al the…
Was quick and fast just easier al the way around
Insurer: MetLife
By: Bill Hoover
Good, not Great.
I have been a customer of Embrace for 5+ years, as I compete with my dogs in agility and am a USAA member. I also have a low deductible and a high reimbursement; if a dog gets injured, even an initial evaluation with the vet can run $800-$1000. The good: Embrace covers most of my claims. If a claim is accepted, they are pretty quick about disbursing reimbursement. The not-so-good: Embrace uses AI to review claims. I've had claims rejected because they use the word "ultrasound," and AI cannot distinguish between therapeutic and diagnostic ultrasound. This leads to a very quick rejection of a claim; unfortunately, Embrace takes its time reviewing the additional information they request, delaying claim processing. The bad: My dogs undergo regular therapy to keep them in top form (as prescribed by my vet). The rehabilitation facility offers tiered pricing, which includes therapeutic exercise, underwater treadmill, laser, and physical manipulation -- all for one price. Embrace regularly rejects these claims because "physical manipulation" is considered "massage," and they do not cover therapeutic massage. Other modalities, such as shockwave, are not covered. Even though the price of shockwave has reduced dramatically (from $700/session to $175/session), and it is an evidence-based therapy, Embrace does not cover it. In fact, Embrace will not cover many proven therapies, including Veterinary Orthopedic Manipulation (chiro), Massage, PEMF/TENS, Extracorporeal Shock Wave Therapy.
Insurer: Embrace
By: Lynn Martineau
They make it easy
They make it easy! It was so fast to get reimbursed.
Insurer: MetLife
By: MELANIE WOLFERT
Was very good and
Was very good and Seamless
Insurer: MetLife
By: Phil Yount
Easy and Quick Response
Thankfully, I have not had to submit a claim before, but when I did, it was very easy to upload the doctor's notes and receipt from our emergency visit. Spot was quick to respond and validate our claim. I appreciate the ease and quickness that Spot offers.
Insurer: Spot
By: Erica Davis
Amazing service and fast review and…
Amazing service and fast review and settlement of claims
Insurer: MetLife
By: Elizabeth Simich
Metlife has been very convenient and…
Metlife has been very convenient and easy to apply a claim for Penelope. Rather quick feedback and claims are deposited back in my account quickly!! Very satisfied!!
Insurer: MetLife
By: customer
Easy and quick!
Very easy to submit claims, and reimbursement is quick.
Insurer: MetLife
By: Kyra
Claim submission is simple and quick
Claim submission is simple and quick. Payment was fast and direct deposit with account on file is great. Very happy to have MetLife Pet Insurance.
Insurer: MetLife
By: George