217,980+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,980 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Poor customer service
I have been a customer for 4 years. I have paid approximately 9,000 in premiums, and have used the policy very little. In my last vet visit my dog received those annual shots. It was 10 days before the date allowed (unbeknownst to me) so my $100 reimbursement was declined. I canceled my insurance policy and will never recommend this company to anyone.
Insurer: Pets Best
By: Denise Lewis
I was very transparent in my submission…
I was very transparent in my submission as to my dog's health and pre-existing conditions. Obviously, I realize that none of her pre-existing conditions would fall under allowable coverage, however, there's a lot more to a dog than a pre-existing condition. There are many areas of Health and Wellness that need to be addressed throughout the lifetime of a dog. Yet you declined my application. Not cool! I will never use Nationwide again nor will I refer any friends or family to it. I used Nationwide for a previous dog and I wasn't entirely satisfied with it then either.
Insurer: Nationwide
By: Jacqueline Ruhland
The agent was friendly, honest, and helpful
The agent was friendly, honest, and helpful. Made the process simple!
Insurer: Prudent Pet
By: Shawn White
This company makes you feel like you…are their only client and give you white glove service.
This company makes you feel like you are part of the family. Thank you Embrace.
Insurer: Embrace
By: Frankie G
Vida's Injury
My 5 yr old greyhound chased a rabbit into our fence and she fractured part of her upper jaw and displaced her canine tooth. Because it was a traumatic injury, the surgery cost was covered, even though it involved removing a displaced tooth and I don't have dental coverage. I was thankful for the payment.
Insurer: Pets Best
Veterinarian: Pilchuck Veterinary Hospital, A Thrive Pet Healthcare Partner
By: Losa
RUN AWAY
This company does everything in its toolbox to not pay claims. Even when your dog is sick. RUN RUN RUN away. I wish I had chosen another company. What a waste.
Insurer: ASPCA
By: HS
MetLife Pet Rocks!
This is my first time having pet insurance, but I'm glad I decided to get it. Submitting claims in the app is easy and efficient. It puts my mind at ease, knowing my fur baby and finances are covered for preventative care, as well as illness.
Insurer: MetLife
By: Chianda Rawlins
The quickness of receiving my…
The quickness of receiving my reimbursement was absolutely amazing. Fastest it's ever been in six years.
Insurer: MetLife
By: dustin
I recently had to file a claim for one…
I recently had to file a claim for one of my dogs. The process was super easy. I was able to do everything from their app and anytime I had to call them, customer service was great. I highly recommend MetLife pet
Insurer: MetLife
By: Laura