No problem getting reimbursed properly but it takes a while.
Slow claims returns and for some reason they duplicated my claims. So I got duplicate eobs. The one that came through first showed 0 paid because it was duplicate. Not very easy to follow along. But after combing through everything we were reimbursed in accordance with our plan terms. No fighting for reimbursement. Claims turn around about 2.5 weeks.
- INSURER:
Pets Best
- POSTED: 10/04/2021
- BY: Jackie
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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the person who helped me on the phone was Jenny she was fantastic!
the person who helped me on the phone was Jenny she was fantastic!!!! she really gave me an amazing service, she was so adorable and understanding!! I really recommend Trupanion to anyone with a pet.
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My lab chewed on a toxic tree
Lab ate toxic tree parts and spent whole day at vet getting charcoal and IV, I thought bloodwork after eating something toxic would have been covered but overall the experience was super easy, I didnt have to do anything since the vets submitted all the paperwork for the claim, and the money was deposited promptly
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The rep was really helpful and fast with her response.
The rep was really helpful and fast with her response. I wanted to check in if my claim got submitted so nothing major.
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I was very pleased how quickly our claims were reinbursed.
I was very pleased how quickly our claims were reinbursed. Great experience.
- INSURER:
Trupanion
- POSTED: 10/04/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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My experiences with trupanion have been good with exceptionally nice people answering the phones.
My experiences with trupanion have been good, with exceptionally nice people answering the phones.
Plus it breaks my heart to think of anyone being unable care for their animal because of expensex
- INSURER:
Trupanion
- POSTED: 10/04/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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Excellent friendly and resolved my issue quickly.
Excellent friendly and resolved my issue quickly.
- INSURER:
Trupanion
- POSTED: 10/04/2021
- BY:
- BREED: Bernese Mountain Dog
- AGE OF PET: Over 11 years
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The tone knowledge presence at Trupsnion is fantastic.
The tone, knowledge, presence at Trupsnion is fantastic. We including our pet are always held.
- INSURER:
Trupanion Canada
- POSTED: 10/04/2021
- BY:
- BREED: Bernedoodle
- AGE OF PET: 7 - 10
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Excellent knowledge and concern; and knew where to find answers she didn’t know immediately
Excellent knowledge and concern; and knew where to find answers she didn’t know immediately
- INSURER:
Trupanion
- POSTED: 10/04/2021
- BY:
- BREED: Golden Retriever
- AGE OF PET: Over 11 years
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Agent very helpful.
Agent very helpful. However, it would be nice to know in advance when there is to be a premium increase.
- INSURER:
Trupanion
- POSTED: 10/04/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: Over 11 years
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