5
out of 5
Verified
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5
out of 5
Verified
5
out of 5
Verified
Although it's a bit expensive for someone like me and they don't cover everything I'm still glad to have it for major things.
Although it's a bit expensive for someone like me, and they don't cover everything, I'm still glad to have it for major things.
- INSURER: Trupanion
- POSTED: 10/08/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: 7 - 10
5
out of 5
Verified
New Customer
The representative I spoke to was extremely informative, answered all my questions and was very helpful. He explained the policy in detail and went over coverage in detail.
- INSURER: Trupanion
- POSTED: 10/08/2021
- BY:
- BREED: French Bulldog
- AGE OF PET: 7 - 10
5
out of 5
Verified
1
out of 5
Verified
3
out of 5
would like to retract the review I wrote in the last hour
In my review I complained about inability to reach a human. In going through my inbox, I found a message from a human which I had not seen. It was asking me 3 specific questions.
I'd like to retract the review I just wrote; I would like you to not approve this one. I will write another when my outstanding claim is either approved or denied.
- INSURER: Lemonade
- POSTED: 10/08/2021
- BY: Marie
- BREED: German Shorthaired Pointer
- AGE OF PET: 0 - 3
3
out of 5
Claims take weeks, no customer service
Very disappointed. Lemonade has paid out two small claims, and a third is in process--and has been in process, for weeks now. The insurance is reasonably priced, but the claim experience is an ordeal. Essentially the consumer has to do the work the veterinary office would normally do in submitting the claims.
Two of my three claims have gone into "Lemonade Limbo." Any attempts to contact customer service result in a response from a chatbot. Chatbot messages forwarded to "the team" will get a generic email signed by a human, but it is only a boilerplate message. "You will hear from us soon." They need to use another word, because over three weeks is not soon. There is no way to talk to a person, so the claim process is unsettling.
Ease of claims and rapidity of payment are what Lemonade sells, but that has not been my experience.
- INSURER: Lemonade
- POSTED: 10/08/2021
- BY: Marie
- BREED: German Shorthaired Pointer
- AGE OF PET: 0 - 3
5
out of 5
5
out of 5
Excellent!!
First time buying pet insurance, having adopted a special needs, 4 year old cat, who had been found in terrible condition. After approximately 9 months of rehab, we saw him & adopted him. Tara, the agent who assisted me, was very knowledgeable, informative, & her overall customer service was excellent, helping me determine what coverage & budget was best for Francis. I enjoyed the entire process. Thank you. Marie
- INSURER: Pets Plus Us
- POSTED: 10/07/2021
- BY: Marie
- BREED: Domestic Medium Hair
- AGE OF PET: 7 - 10