218,042+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 218,042 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Submitting Claims
Embrace makes submitting claims easy, hassle free
Insurer: Embrace
By: Softi
Was nice and fast at helping with what…
Was nice and fast at helping with what I needed! Good customer service!
Insurer: Sonnet
By: IZAAK
Fine Until Your Pet Gets Sick
We have had a great experience with Embrace Pet Insurance with our chocolate Lab for many years until he started having serious health issues. Our premium since we insured him at 3 years old was around $1000 per year. This year he turned 11 and has had a rough year healthwise. I was shocked that his premium went up to $5000! I guess they only want to insure healthy pets so they can keep their profits up. We had to cancel since $5000 plus a $1000 deductible is ridiculous. Very disappointing since we have been with them so long.
Insurer: Embrace
By: Mary Gumbrecht
I received exceptional customer…
I received exceptional customer service. The customer service representative was knowledgeable, professional, courteous, and kind. They answered my questions in detail.
Insurer: Sonnet
By: Marc Perreault
Easy. Fast. Affordable.
Easy and fast to get a quote online. When I called to confirm coverage, the agent was helpful and answered all my questions. The cost of insurance was competitive and had many options to personalize coverage.
Insurer: Sonnet
By: Andi
To my surprise
To my surprise, Pets Best took care of our claims very quickly and are easy to talk to. The insurance is great for peace of mind.
Insurer: Pets Best
By: David Grollman
The representative made the difference.
The representative who helped me, Jesus, was excellent. He was informed, listened carefully, explained everything thoroughly, and made the transaction an easy decision and process.
Insurer: Nationwide
By: Carolyn R
Peace of Mind for Every Bark and Bump
I’ve had MetLife Pet Insurance for about a year and a half now for my pup, Coco, and I continue to be so impressed by the care and consistency of this company. Just last week, I took Coco in for her annual wellness appointment. I submitted my claim the same day, and within three days, the reimbursement had already hit my account. It was fast, seamless, and just… easy. That’s not something I take for granted when it comes to insurance! What I really appreciate about MetLife is how reliable and responsive they are. Their site and app are intuitive, they always follow through, and they include thoughtful touches that remind me they’re more than just a business — they’re a team that cares. Every time I submit a claim, I get a message checking in: “First, is your dog okay?” That kind of human-centered approach means a lot. When I first signed up (based on a friend’s recommendation), I had no idea how quickly I’d need the coverage. Just weeks later, Coco ended up in the emergency vet after eating sticks and rocks at the park — poor thing had to be hospitalized and put on IV fluids. It was scary, but knowing MetLife was going to cover 90% of that bill after my deductible brought huge peace of mind. And they did. No hassle, no drama, just support. MetLife has truly been a lifesaver — for both my dog and my wallet. If you’re on the fence about pet insurance, let this be your sign. This team has your back.
Insurer: MetLife
By: Carolina
I've been happy with this Insurance for…
I've been happy with this Insurance for both my dogs. I have had no problems submitting claims and they have all been accepted with no problem. Would definitely recommend to others.
Insurer: Embrace
By: Regina Krauza
Name Should Be HartLESS
Like many others, my cats policies are being transferred from 24 Pet Watch to Hartsville and the experience has been an absolute horrible nightmare. Hartville has stated they intend to increase monthly premiums by 150% to 200% or more, literally doubling and tripling the price, and they have absolutely no problem in doing so, they are treating 24 Pet Watch customers like garbage, telling 24 Pet Watch customers take it or leave it and that they are doing us a favor, acting like we should be thanking them for taking over the policies and up to tripling the price. I'm terrified to find out what the claims denial process will be like because the experience with Hartsville has been a total nightmare. Their name shoudl be HartLESS,
Insurer: Hartville
By: Regina
Latest 2 comments
They tripled the premiums for my dog from $74/month to $255/month and since they don’t sent statements I didn’t notice until I saw my bake statement and it was too late.
Ditto! Horrible company! .