208,287+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 208,287 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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The best pet insurance ever
The best pet insurance ever. You have been taking care of my dog Camelo since he was born.
Insurer: Embrace
By: Nathaniel Bullock
Good communication
Good communication, timely responses to emails, claim resolved and paid
Insurer: Pets Best
By: Herb Schaub
User Friendly Steps for Claim Submision
Very easy steps to follow for submitting a claim. So much better than having to mail in information.
Insurer: Embrace
By: Jack
Great coverage
Quick reimbursement for expenses
Insurer: Spot
By: Henry’s Father
So easy to submit claims
So easy to submit claims, never give you a hard time. I have been with them for a year and a half and never had one issue with them.
Insurer: Spot
By: Jaclyn Taylor
While issues with my claim have been…
While issues with my claim have been resolved it took an inordinate number of back and fourths to resolve the issue. I will give Kudos to agent Reagan B who truly went the extra mile to help resolve my issues. Had, Embrace informed me that they had split my claim into two claims and back dated the first. This was the source of all the confusion and frustration on my part. This was a far better experience than my two previous interactions.
Insurer: Embrace
By: Benjamin Sherburne
Very good customer service…
Overall my last experience was with a rep on the phone. I wish I could remember her name. She was very helpful. Apparently, you have approved the claims for my dogs that visits and surgery. I’ll be satisfied when I see the checks in the mail.
Insurer: Fetch
By: Alex Desamsonow
Reimbursement amount is rubbish
Reimbursement amount is seriously bad, considering the amount of premiums we pay it’s rubbish!
Insurer: Spot
By: David
I adopted 2 puppies
I adopted 2 puppies. Prior to picking them up I researched 5 pet insurance companies. I decided to purchase Embrace as the customer reps. we're fantastic on the phone . They answered my questions. I made an apt. With my vet. fot 3/18/25. I picked up the pups and a few days later I called Embrace to ask when the effective date of the insurance would begin. I was told immediately on 3/18/25. I explained they had a well checkup that afternoon. They assured me the visit would be covered. Later that morning I received an email with the policy info. This stated the effective date was 03/20/25 not 03/18/25. I again called back and was asked to hold on so the rep. could double check. She came back on and explained the wellness portion was effective 03/18/25 but the illness and accident portion begins 03/20/25. I bring them to the vet. I make a copy of vet receipts and email to Embrace. Next day I receive an email They cannot read vet receipt as it is blurry. Really I can read it. I call them, they ask me to repeat make another photo and email it. I do so. Then they send me email that coverage does not begin until 03/20/25. Therefore denied. I believe this is a scam. I have emailed them again requesting to cancel and refund of $254.00. No response. Do your due diligence before chosing pet insurance.
Insurer: Embrace
By: Catherine LaSpina