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Clear statements with prompt payment
Sam and Sally (7-year-old beagles) have had three claims so far this year, our first with the policy. First was wellness exams, second and third were for illnesses. The claims were handled promptly and the statements were clear.
Insurer: ASPCA
By: David
Covers dental work!
I have a 8 year old orange tabby who never chews his food and had a pretty bad mouth because of it. It was getting to the point where his cat-breath would make me kick him out of bed. My vet had recommended a dental but the estimate was like 650 bucks, and that was assuming that there was no surprises and more teeth needed to be taken out. The vet also told me that this insurance company would cover it. I had never really considered pet insurance cause he has always been really healthy and never gone to the vet for anything other than his yearly check up and vaccines. I signed up and Tom got his teeth cleaned later that week, and had a few teeth removed. His mouth is much happier, and I am just glad he smells better. Bonus was when the 80% reimbursement check came! Even better than getting this teeth benefit every year, now he is covered for anything else that could happen as he gets older. And it's way cheaper than I thought too.
Insurer: Petsecure
By: tom's
Awesome! Worth Every Penny!
Their customer service is amazing, and they are very fair. Our dog ended up with a number of health problems, and the service pays for itself just with his prescriptions. He also had an emergency, and Embrace paid a few thousand dollars. We never would have been able to pay for our dogs hospital visit without the insurance. They always email us to let us know what is going on when they are processing a claim. Our dog gets better medical care because we don't have to worry about the price. We put his bill on a credit card, and Embrace sends us a check before the bill is due.
Insurer: Embrace
By: Dan
Great in handling claims
My 14 year old dog starting having food problems and after many tests at the vets., it was determinded that she had cancer. I had to have her put down. All my claims were paid within 10 days each time. I was so grateful that with all the saddnss I was going thru, claim checks were something I did not have to worry about. Thank you Pets Best!!!!
Insurer: Pets Best
By: bob
Incredibly happy with this insurance!
I did a LOT of thorough research on pet insurance as we have a puppy English Bulldog, which are prone to so many health issues (most of which are excluded in other insurance plans like VPI - i.e. cherry eye, ACL issues, etc). Luckily we got the insurance at the perfect time -- one month after getting the policy she got pneumonia, then a slew of other skin allergy issues, none of which were previous conditions. I've regligiously submitted my bills and forms via fax, and through the process have spoken to the Pets Best customer service reps many times over the phone -- everytime they are responsive, helpful, and compassionate. The are able to answer my questions honestly, and provide me with info that I sometimes even forget to ask! I've called to ensure that a specific procedure is covered - and they always give me a straight answer. I've never been led astray by Pets Best, and they have covered every one of my vet bills just as promised -- $75 deductible on every diagnosis, and then they pay at 80% of the remainder. EVERY TIME. I highly recommend Pets Best, and have encouraged all my other bulldog owning friends to sign up ASAP. Thank you Pets Best for being so helpful! 8/21/2008
Insurer: Pets Best
By: Jana
Head and Shoulders Above The Rest!
I’ve been using pet insurance for over 10 years, and have experience with a half-dozen companies. I’ve been using Embrace since Summer 2007, and have submitted claims for a minor condition in one of my cats, and more recently, many claims for a serious condition in my kitten. Embrace has handled all claims beautifully – their claims process is streamlined, efficient, and fast. Their customer service is not only the best of any pet insurance I've used, but of *ANY* company I've ever dealt with. For more detailed information, you can visit the Invisible Voices blog where there is a great series on pet insurance. On this page I’ve reviewed Embrace twice, and throughout the series I’ve posted about some of my history & experiences with pet insurance. http://invisiblevoices.wordpress.com/2007/04/07/pet-insurance-part-4-reviews/#comment-4839
Insurer: Embrace
By: Mo
Good experience with first claim
My 6 month old Dobe ate a sewing needle and needed a surgical extraction and extended care. Submitted $550+ claim and got $329.00 back. Took a bit longer than I expected... but the customer service folks were friendly and showed me the new claim check feature they installed online. I'd recommend after this experience.
Insurer: Pets Best
By: Doris
Would Recommend
Got Trupanion's insurance this past Feb. Filed our 1st claim after our dog had an accident playing in our backyard in July. 20 minutes after I faxed the claim form/invoice from the vet hospital I received an e-mail from Trupanion saying they had received info and would begin to process. 2 hours later I got a phone call from the claims office saying they had approved claim and check would go out the next day. I received check 5 days later. All in all, a great experience and everyone was very pleasant.
Insurer: Trupanion
By: Diane
Would Recommend
Got Trupanion's insurance this past Feb. Filed our 1st claim after our dog had an accident playing in our backyard in July. 20 minutes after I faxed the claim form/invoice from the vet hospital I received an e-mail from Trupanion saying they had received info and would begin to process. 2 hours later I got a phone call from the claims office saying they had approved claim and check would go out the next day. I received check 5 days later. All in all, a great experience and everyone was very pleasant.
Insurer: Trupanion Canada
By: Diane