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Reliable; Strong Communication
So far I've been impressed with Embrace because:a) They get it right the first time. b) They keep you informed of when they receive documents, when the claim has been processed, and when you can expect to receive reimbursement. This is how a business should operate. Unfortunately, these days it is surprising when a company actually does what it is supposed to do and also keeps you informed.
Insurer: Embrace
By: Kyle
Love their philosophy!
I picked Healthy Paws to insure our dog Cooper because I love their mission. I love that they help rescue organizations. When we rescued Cooper two years ago we knew we needed to get him insured. In this economy we didn't want to be faced with the possibility of not being able to afford the best care for this new member of our family. Healthy Paws was a no brainer and the customer service has been excellent. I highly recommend them!
Insurer: Healthy Paws
By: Michelle
Pet owners beware,Shame on you Trupanion...
We bought Trupanion for our puppy. When we purchased the insurance we were told should our dog get sick, 90% of all charges were covered, with NO CAP and NO LIMIT. We submitted our bill of $220. We got back $9.00 Seems VET EMERGENCY EXAMINATION was not covered. That is something no-one ever told us when we purchased the policy. SHAME ON YOU TRUPANION. Pet owners beware.
Insurer: Trupanion Canada
By: Elizabeth
Fast Reponse & Great Customer Service
This is our first experience with pet insurance...so far so good! We should have signed up in the past with our other pets. We have made two claims so far. Each time it was very easy and we got a very quick response. The customer service is wonderful. Embrace makes us feel like we and our pet are important to to them. They really care about their customers!
Insurer: Embrace
By: Joanne
Trupanion Helped Sasha! Very Satisfied Member
I am very satisfied with the customer service and prompt reimbursements I have received from Trupanion Insurance. I have a 7 month old English Mastiff puppy. I have only had the insurance a few months but it has paid out over $4,000 in needed OCD surgery, diagnostics, medications, etc from specialty care. I would strongly urge all pet owners to prepare for the worst case scenario. Decisions for medical care should be made based on what your friend needs, not what you can afford. Purebred dogs like Sasha may be born with congenital problems and Trupanion is one of the few that will pay out on such claims. Sasha is well on her way to a good quality of life thanks to preplanning and a great insurance plan like Trupanion.
Insurer: Trupanion
By: Melanie
Trupanion Helped Sasha! Very Satisfied Member
I am very satisfied with the customer service and prompt reimbursements I have received from Trupanion Insurance. I have a 7 month old English Mastiff puppy. I have only had the insurance a few months but it has paid out over $4,000 in needed OCD surgery, diagnostics, medications, etc from specialty care. I would strongly urge all pet owners to prepare for the worst case scenario. Decisions for medical care should be made based on what your friend needs, not what you can afford. Purebred dogs like Sasha may be born with congenital problems and Trupanion is one of the few that will pay out on such claims. Sasha is well on her way to a good quality of life thanks to preplanning and a great insurance plan like Trupanion.
Insurer: Trupanion Canada
By: Melanie
Stay in touch very well.
Thank you for all the emails and keeping me informed about my claims. I appreciate it very much-Anne
Insurer: Embrace
By: Anne
HealthyPaws rocks!
I'm a bit of techie with very little time in my schedule for my personal to-do list, but HP's website made it fast and simple to buy the coverage for my 2 year old Westie named Lulu! Aside from the price being competitive and coverage being good, the other big factor in my decison was their Foundation programs that help promote and fund pet adoption which if you love pets, you know how much these efforts are needed. Keep up the great work!!
Insurer: Healthy Paws
By: Dusty
Happy with coverage and reimbursement!
On Christmas Eve, we ended up taking our dog, Arrow, to the emergency vet. With a house full of guests and another dog, Arrow had over eaten which lead to food bloat. Several x-rays and overnight at the vet led to a pricey bill. This was the first time we had submitted a claim for an accident/incident and had no idea how much money would be reimbursed. Upon submitting the claim, I was notified it was received and told me I should be notified within 15 business days. I had a check in about 2 weeks. They covered about 45% of the cost (based on our plan). Just this week, they checked in on Arrow. That personal touch goes a long way with me.
Insurer: Embrace
By: Stephanie
Healthy Paws Inspires Trust!
We recently enrolled with Healthy Paws and were so impressed to find a company that treated us so special. When we were enrolling our dog, Bentley, we found their customer service group to be very informative and friendly, clearly outlining everything that was covered along with those things that were not covered. They went out of their way to make sure that we understood what we were getting. There were no pushy sales tactics, just people that really cared about Bentley and us being protected. We hope that Bentley is never sick and never has to use this insurance but if something bad happens we trust that they'll be there for us.
Insurer: Healthy Paws
By: Breanna