154,902+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
235,229 total
What are you looking for?
Most selected providers in "November, 2025"
This chart shows the distribution of the most selected pet insurance providers in November, 2025.
Providers with highest rating
20,311 reviews
10,744 reviews
27,422 reviews
62,926 reviews
21,417 reviews
Category with most reviews
This chart shows the distribution of review categories.
Amazing program and service
Once again Embrace has WOW'D me! I cannot boast enough about the company, their customer service, follow through and follow up. I market this company every chance I get to people who have pets or are thinking of it. Thank you again for taking care of our 'kids' with a white glove.
Insurer: Embrace
By: Maria
First Claim...
I processed my first claim with PetsBest,for the routine annual visit, and it was one of the most simple claims I have ever filed. The best part is that they send you an email for every step of the way. Everything they said would be covered (and the amount) was done in a matter of one week. The only downside I would have is that, if my dog stays healthy, my vet bill is cheaper than the cost of keeping the insurance.
Insurer: Pets Best
By: Christina
Awesome Insurance!
I didn't even know there was such thing as pet insurance until i got my puppy. I was thought to myself "how does this work" & "is this even worth having"? After much research and weighing out the pros & cons about the different companies, I decided Pets Best insurance was the best choice. I was even more convinced after submitting my first claim that I made the BEST decision. The claim process was super easy and fast & The customer service department was FANTASTIC and extremely helpful. I was happy they paid my claim and that I'm getting money back! It pretty much paid for itself. Did I mention this company covers Wellness? Other companies don't. I love this company! Would totally recommend it!
Insurer: Pets Best
By: Lynnette
Kudoos for Embrace!
Several years back I had insurance with VPI. They were a nightmare to deal with. I was constantly chasing after them to find out when I would be reimbursed for claims for my Golden Retriever. Maybe they have improved but no way are they Embrace!Customer service is top notch! Email claims are a breeze and the turn around time for reimbursement is fantastic. They follow up all along the way. They even checked back weeks later to see how my dogs were doing. If you are looking for pet insurance you just found it!
Insurer: Embrace
By: John
Easy to understand, easy to use
I reviewed a number of options before we finally selected Embrace, and we couldn't be happier. The policy is easy to understand and use. We had both an injury and an illness last year. Both claims were reimbursed promptly with a minimum of paperwork. I was so happy with the illness policy, I added a wellness policy. We will definitely continue our coverage.
Insurer: Embrace
By: Michelle
Very impressive company that really cares
I highly recommend Healthy Paws as a great choice for pet insurance. From the very beginning the customer service was top notch and the claim service was quick, thorough and fair. A little background - we purchased a policy when we brought our 9 week puppy home. A few weeks later, the puppy developed an infection and when we submitted the claim form and supporting documents, the claim adjuster quickly reviewed the info and even called us to tell us that she needed one additional piece of info from the vet. She said she just wanted to keep us informed. Overall, the claim form (which was scanned and emailed in) was processed in less than 2 days. Sadly, the puppy had a complication when she was to be spayed and did not survive. When I emailed Healthy Pets to cancel the policy, the company really showed how passionate they are about pets and a great amount of compassion. Not only did they send a personalized email saying how sorry they were about the loss of our puppy, they also sent a hand written note (signed by about 5 staff members) with short messages about how sorry they were. That is not something you typically see from a company. Should my family get another pet in the future, we will undoubtedly be going back to Healthy Pets.
Insurer: Healthy Paws
By: Mac
Absolutely Horrible!!! Very Decietful!
I have had this policy for my dog for 6 months, previous to the policy he had been seen by a vet for a possible poisoning, he was dizzy and disoriented with nausea and lethargy for 2 days and no diagnosis was made. 2 weeks ago he got ill and had no nausea or vomiting and he was better within an hour but Embrace said since 2 of his symptoms were the same and 2 weren't its considered pre-existing and they won't cover anything for him now that causes any of those symptoms. They emailed me to tell me they've denied all 5 of his claims because they think he had a neurological issue prior to having insurance... funny thing is that the claims were for a hospitalization and several liver tests because that's what the vet thought his latest visit looked like. But looks like no matter what they're gonna find a way not to pay on most claims, BEWARE!!!! Customer service was rude when I asked about claims, I gave a 2 because I'm Guessing they don't post reviews with a score of 1.
Insurer: Embrace
By: Chris
Great follow up emails while waiting for reimursem
This was the first time I made a claim on my chocolate lab, Bonnie. We discovered she had bone cancer in her leg and had to have it amputated. I was devastated but the people at Embrace were very kind in their manner and explained very clearly what my coverage was. Being the first time I had made a claim, it took about 3 weeks to get reimbursed, but friends who also carry Embrace had warned me about the delay the first time. After all your pet records are with Embrace, they say reimbursement is always within 2 weeks.
Insurer: Embrace
By: Patti
Most Excellent
I chose Healthy Paws because they didn't have incident caps or pay schedules and they were just as competitive if not better priced than other popular insurers for the same coverage. From my very first phone call asking policy questions through my current covered situation, they have been extremely knowledgeable and competent answering my questions. I have a 4yr. old German Shepherd that was diagnosed with Lumbo Sacral Instability. My Healthy Paws plan is 90/10, with a $100 deductible. I have not had one HEE HAW or BUT about his claim. I have been covered for his diagnoses, X-rays, MRI and his Previcox medication. The paper work is very easy to submit, no jumping through fire hoops to only be denied later. These people care about your pet, they’re pet owners themselves. The staff are enjoyable to chat with and could probably help you with information leads if necessarily. This company should be your first phone call to get a quote from. Recently they have changed their lifetime payout from $25,000 to no limit cap at all.
Insurer: Healthy Paws
By: Keith
Wonderful company
I have all 3 of my cats insured with Pets Best. They are a vast improvement over VPI - there really is no comparison as VPI was terrible. Pets Best is always fair and their turnaround time is very fast. They communicate with me and let me know the status of my claim. One of my cats had to have a benign tumor removed last year. This was expensive and they paid promptly. I have recommended them to all my pet owner friends who are very happy with them also. I will continue to do so.
Insurer: Pets Best
By: Gale