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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Excellent Service
All claims were paid quickly without any issues. When I had a question customer service is terrific and very helpful. Highly recommended
Insurer: Trupanion
By: Denise
Excellent Service
All claims were paid quickly without any issues. When I had a question customer service is terrific and very helpful. Highly recommended
Insurer: Trupanion Canada
By: Denise
SASSI'S CLAIM
AWSOME TURN AROUND TIME...PAID CLAIM ONE DAY AFTER SUBMITTING!!! KUDOS!
Insurer: Trupanion
By: SASSI
SASSI'S CLAIM
AWSOME TURN AROUND TIME...PAID CLAIM ONE DAY AFTER SUBMITTING!!! KUDOS!
Insurer: Trupanion Canada
By: SASSI
Good experience
Trupanion handled this claim pretty promptly. The detail of the check was easy to understand. My suggestion is that they should have included the cost of the office visits for this claim since they were only necessary due to the accident. These were not routine wellness visits.
Insurer: Trupanion
By: Edward
Good experience
Trupanion handled this claim pretty promptly. The detail of the check was easy to understand. My suggestion is that they should have included the cost of the office visits for this claim since they were only necessary due to the accident. These were not routine wellness visits.
Insurer: Trupanion Canada
By: Edward
Hate It
Everything is a pre existing condition no matter how many years ago there was an episode. Insurance company makes a diagnosis and declines the visit before the doctor has even written up the exam or findings. Insurance is supposed to give pet owners peace of mind that their pet will be treated in time of need. Instead here a cat was left untreated and undiagnosed for fear by the owners that their cloaim would be rejected. Pitiful! Do not waste your money on these premiums!
Insurer: Pets Best
By: Bee
took a while but great customer service
I filed 2 claims for my dog's gastroenteritis (which required hospitalization). It took time to get his records from the various vets that have treated him over the years. This was the first claim for this dog, so there were 4 veterinary clinics/hospitals over a period of 9 years. The first time the claim was processed, the wrong dollar figure was used---the invoice was incredibly confusing to read. I called and the customer service person was great, had the error fixed right away. I've been pleased with the customer service every time I have called or emailed with a question.
Insurer: Trupanion Canada
By: Judy