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Great experience with Trupanion
They answered all of my questions...and there were many. They addressed and resolved my claim in less than two weeks
Insurer: Trupanion
By: Lori
Love this Insurance
We have had Embrace Pet insurance for almost 6 years and we just love it. We have English Mastiffs so it was important for us to find insurance that would be enough to cover them with enough insurance to handle any life-threatening illness (which we hope NEVER happens). Having this insurance makes up feel comfortable that we could handle anything that might come along so we don't have to make a choice we would rather not. Embrace is very fast in processing claims so I can put their charges on a credit card and I have the money to pay all but our portion off within two weeks. Embrace's staff are kind and caring - I never feel like they don't want our claims, but the opposite, they are concerned about the health of our dogs. All in all, in my opinion, you cannot find a better pet insurance provider. They are far above the rest.
Insurer: Embrace
By: Abby
Fantastic!
We have an english bulldog and were told to get insurance (Trupanion was recommended by breeder) so we did. Our first dog, we had NO idea how much medical expenses would amount to. Our dog is great, but she has had eye surgery, skin infections and pnemonia several times. Trupanion has covered 90% of all of it! Payments and claims have been fast and easy, and the customer service has been kind and helpful. I would recommend this insurance company to everyone with a pet.
Insurer: Trupanion
By: Leslie
Fantastic!
We have an english bulldog and were told to get insurance (Trupanion was recommended by breeder) so we did. Our first dog, we had NO idea how much medical expenses would amount to. Our dog is great, but she has had eye surgery, skin infections and pnemonia several times. Trupanion has covered 90% of all of it! Payments and claims have been fast and easy, and the customer service has been kind and helpful. I would recommend this insurance company to everyone with a pet.
Insurer: Trupanion Canada
By: Leslie
Awesome customer service
Embrace has been a life saver for my best friend. After getting the insurance on her she ended up with bladder stones and needed surgery. Each claim was acknowledged with an email and then another email when the claim was settled letting me know a check was on its way. The customer service I receive from Embrace I wish I could get from every where. Thank you!
Insurer: Embrace
By: Barbara
Comforting
We adopted a Schnauzer (mix) from our local humane society who, at the time, was about 3 years old. Because we weren't sure exactly what we were getting (we were told to take him to a local vet for a free initial exam) but still, who knew if he would have a heart condition or something that would be expensive to maintain. So, why not start him out with some insurance and that's exactly what we did. Altho we've had our dog for three years now, he's a healthy son of a gun but it's good to know that ASPCA is there. We've had to put in an insurance claim just once (he was bitten) and a check was in the mail within a few weeks. I recommend pet insurance to everyone, especially if they're adopting.
Insurer: ASPCA
By: Jean
no issues
Happy with services
Insurer: Trupanion Canada
By: Dina
Reasonable and dependable
I have had good experiences with claims processing over the past 1.5 years. Good coverage for my maltipoo when he needed to be microchipped, neutered, vaccinated and his wellness puppy exams. My dog's insurance coverage activation was quick and I usually received my reimbursement check within a week after the confirmation email from the insurance claims representative. This year I made an appointment for my dog's wellness exam and 1 year vaccinations after receiving an email that his coverage was renewed. I hadn't looked at the fine print that said the exact date of the renewal coverage (Nov 5). Being in the medical industry myself I am more accustomed to insurance renewing on the 1st of the month so I had made an appointment on Nov 3. When I submitted the claim it was actually initially denied because the services were rendered 2 days before the renewal of the policy. I emailed back concerned that my claim was denied when I had already been notified about the policy renewal. The claims department was understanding and reimbursed me the entire claim. That to me is excellent customer service. They have assured me that they are reasonable and do care for my dog's medical needs. I appreciate that I feel that I am speaking to a person and not just another insurance company. Embrace is a great pet insurance and I highly recommend them.
Insurer: Embrace
By: Annie
Extremely Prompt!
My cat inquired a very pricey surgery. Trupanion not only notified me the day of receiving the claim, but processed the claim in three days. I received the check less than a week later. Talk about prompt! In addition, the claim forms or extremely straight forward. The processed claim information was fully detailed with the coverage, what being reimbursed, and what wasn't being reimbursed and why.
Insurer: Trupanion Canada
By: Hercules