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Excellent Service All the Way Around
We have had this insurance since 2008 and have processed four claims. Every time we call them they are extremely courteous and always ready to explain what we have to do in a FRIENDLY matter. They never rushed us, or seemed to be annoyed with any of our questions. They have even went as far as to help us with the vet when we were unsure of some of the charges and explanations of service. The process of claims is so easy to do, and when they have questions instead of just sending the whole thing back or worse throwing it away, they instead call you and e-mail you try to explain what went wrong so it can be fixed. We ALWAYS received our claim within 10 business days which compared to another insurance usually takes 30-45 days. I love PETS BEST INSURANCE!!!!!!!!!!!!!
Insurer: Pets Best
By: The
a valuable safety net
My dog is only four, so I couldn't have imagined that she has an autoimmune disorder. It nearly killed her over the holidays, and I had to face the choice that many pet owners dread. Because the onset happened Thanksgiving, and because she was so critical, I had to take her to the emergency center, which cost more than $5,000. Thankfully, she's stable now. And her policy deductible had been paid earlier in the year; so Embrace covered approximately 90% of the bill. What a relief!! Especially around the holidays. To top it off, the customer service is consistently good. I've had nothing but pleasant experiences with their reps, who genuinely seem to care about the pet and making sure your claim gets processed. I highly recommend Embrace (and have already to my friends).
Insurer: Embrace
By: Kathleen
Very Unhappy
Dont believe the other reviews, They never paid a claim that I had, and gave excuses such as they dont have enough information. My vet submitted everything needed. DONT USE THIS COMPANY! THEY ARE A RIP-OFF!
Insurer: Embrace
By: GAYLE
Wonderful, Compassionate and Fast!
Our previous insurer was so awful that they nearly put me off buying pet insurance again, but Healthy Paws was recommended through one of the adoption agencies we got our 2 cats from. It is the biggest relief in the world to know that you can take your cat, not only to the vet but to the emergency (SO expensive) vet if need be without worrying about cost! Our vet bills for this liver problem of our cat's have been in the thousands and we are only out of pocket for a few hundred. Whenever a claim is faxed over, Healthy Pets notifies me the same day and processes it within a couple of days so the turnaround time for reimbursement is super quick! I can't say enough good things about them and have recommended them to my vet's office and to my friends with pets!
Insurer: Healthy Paws
By: Amanda
Exceptional pet insurance
Our dog, Lily, was just diagnosed with cancer in her leg. She had x rays taken, and she had to have her leg amputated. It has been a very difficult time, but Healthy Paws has been wonderful. They have called to see how she was doing, promptly completed the claim and reimbursed us. They are always there for any questions. They are so kind and truly care about our Lily. I tell everyone I know about Healthy Paws. Deciding to have pet insurance with them was one of the best decisions we have ever made.
Insurer: Healthy Paws
By: Joan
Great coverage and very timely payment of claims
I was informed by an Embrace consultant about my wellness coverage for my dog Allie. I took her to get her annual heartworm test and bought a year's supply of Sentinal thanks to Embrace at no additional cost. I am very excited about this benefit that I upgraded Allie to the superior wellness plan. Thanks Embrace!
Insurer: Embrace
By: Karen
Excellent coverage & service
Dash has allergic dermatitis, & Trupanion has covered & continues to cover 90% of nearly every expense. This coverage has made it possible to afford state-of-the-art care for our beloved puppy.
Insurer: Trupanion
By: Dash
Excellent coverage & service
Dash has allergic dermatitis, & Trupanion has covered & continues to cover 90% of nearly every expense. This coverage has made it possible to afford state-of-the-art care for our beloved puppy.
Insurer: Trupanion Canada
By: Dash
Great service-prompt replies
I always get a prompt reply to my questions and/or claims. I had a different insurance plan for my dog & cat, that just dropped me. So far Embrace has been prompt, courteous and just great.
Insurer: Embrace
By: Terr
Terrible when you need them!
I find this company to be awful. They never pay the full bill, first. Second, my cat needed a series of diagnostics to figure out what was wrong with him. Most were cheap, and not even claim able, but then it came to his $400 ultra sound. They refused to pay it because he showed symptoms of the illness in the previous plan period.They said I needed to have continuous care insurance (at additional cost) to cover this. Well, he wasn't getting sick, then better. It just took us a while to figure out what was wrong. Now he will be fine, but they refused to pay and were rude when I queried it. STEER CLEAR!!!!!!!
Insurer: ASPCA
By: Danielle