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I filed a claim before my dog's illness benefits began. Then, I filed three different claims after the illness benefits began and Pets Best denied all four claims stating that it was a pre-existing condition even though his medical records from the veterinarian showed a different diagnosis for the three claims made after the benefits began.

Their pet policy premiums I have gotten so expensive. I’ve had some almost double year over year.

They have been very informative and quick to answer questions or concerns. Their processing time is surprisingly quick. After a major procedure for my cat, they even contacted me to see how she was doing. As far as rates, I did a lot of research before deciding to go with them years ago and they remain the best price for what you get in my opinion.

STAY AWAY. my dog came back from being in boarding for 4 days NOT BEING ABLE TO WALK. Jack and the veterinarian were horrible. they want to charge me full service for an xray. they "called" me one time a few hours before pickup one time but told me NOTHING when i came and got her. she went there full of energy and came back lethargic and lame. charges are filed.

My poor kitty had vomiting and dehydrated and was seen in the emergency room. My claim was quickly and easily filed and reimbursed. I almost didn't believe how easy it was! No catch or small print to get out of paying the claim. I even signed up my second cat for a policy too because it was so easy and reasonable. Thank you!

MetPet insurance is very good but pricey only because I have full reimbursement. My only complaint is that is went from about $67 to $92. Maybe the more costly the plan, the better the service who knows but I have never had an issue when submitting my claims or getting reimbursed. I submit and get my reimbursement in about 5 days. They never asked me for paperwork from the previous vet. I have had this MetPet for almost 2 years. My dog goes about two to three times a year depending and I have never had an issue. I get reimbursed for his flea and tick medicine and also the medication for heart worms. MetPet offers a lot of additional benefits. Good but pricey….think I will keep it for a while longer. I am a satisfied customer. Thanks MetPet.

I have had dogs all my life and have gotten insurance for them. By far, this is the best insurance to date. Starting a claim is super easy and my reimbursement goes right into her account. Yes, she has her own account so I can track how expensive she is :) Also, if you need to speak with a person, they are always very courteous and knowledgeable. I am not sure how anyone can give this company only a rating of 2. Some people just expect entirely too much from everything in life. Met Life will give you good value for your money and protection for your pet. Their rates of reimbursement are also much more comprehensive than other companies I have dealt with. I recommend them to all my friends with fur babies.

everything done by email; claim was paid by check. have all pdf documents from vet to make claim.

My dog, Casper, broke his tooth and needed extraction. I took him to a low cost clinic, where unfortunately they do not itemize surgery costs. They have COHAT package for every oral surgery, which PetsBest doesn't reimburse stating it is a routine cleaning. IT WAS NOT in our case! If it was just COHAT, I would understand, but he had a trauma resulting in a broken tooth, and whether I liked it or not, the COHAT was a part of the surgery. I wanted to be nice and went to a much cheaper clinic. Next time I will have the surgery at my regular vet, where the price is at least twice as much, but they itemize every single thing.

I am so thankful we enrolled in Healthy Paws. Our one year old kitten somehow found and ate two small Nerf darts and although the foam part came up/out, the plastic tips didn't pass like we'd hoped. She had two blockages and we were at our regular vet, the emergency clinic and the surgical emergency. All the imaging, the surgery, the meds ... and more. It was a lot. I had peace of mind before all this happened, after diligently researching and asking around about insurance policies. Healthy Paws was the best choice. And-- two days after the claim, the money was deposited straight to my bank account. Whew, so glad it turned out well-- and our kitty after a convalescence is back to being bouncy and happy.