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Worth having
My Shih Tzu came down with a stomach bug a few months ago. With my pet health insurance, it's comforting to know that I don't have to worry about my finances when I'm busy worrying about my best friend. My vet recommended the ASPCA Insurance and so far things have been great. My claim was processed quickly and I even received a follow-up call asking how my pet was doing. Overall, it's been a very positive experience.
Insurer: ASPCA
By: Justin
Pros and Cons
We live in the Washington DC area where pet care is quite expensive. As such, most of the charges are above the allowable amounts allowed by ASPCA. Our reimbusement is usually around 50% of the claim. We have a dog with glaucoma and recently she suffered from keratitis and needed surgery. Our ophthalmologist strongly stated that the two conditions are unrelated. I have submitted claims which have not yet been processed, so I don't know what the result will be. We bought insurance when our dog was approximately 12 years old and have not used it much. Only two claims have been processed in two years. I feel some comfort in having pet insurance, but until recently have not needed to use it. It is difficult for me to rate ASPCA since my experience has been limited. I actually am glad that it has been limited. One thing I have been disappointed in is the processing time. Telephone assistance is always very good.
Insurer: ASPCA
By: charlene
Smooth process and I got 90% Refund
My Olde English Bulldogge, Nabuco, started limping for no apparent reason. I took him to a specialty hospital (without a referral) where they x-rayed his front legs. The doctor found nothing was wrong with him and had a radiologist check out the x-rays and found nothing either. I thought my claim would be denied because according to 2 vets, nothing was wrong with Nabuco. But I still emailed my claim (only a claim form, Nabuco's record, invoice & receipt). In less than 10 days my claim was approved!!! The bill w/o the exam fee was $362 and Trupanion reimbursed $325.80!!!
Insurer: Trupanion
By: Alberto
Smooth process and I got 90% Refund
My Olde English Bulldogge, Nabuco, started limping for no apparent reason. I took him to a specialty hospital (without a referral) where they x-rayed his front legs. The doctor found nothing was wrong with him and had a radiologist check out the x-rays and found nothing either. I thought my claim would be denied because according to 2 vets, nothing was wrong with Nabuco. But I still emailed my claim (only a claim form, Nabuco's record, invoice & receipt). In less than 10 days my claim was approved!!! The bill w/o the exam fee was $362 and Trupanion reimbursed $325.80!!!
Insurer: Trupanion Canada
By: Alberto
Quick claim processing procedures.
Great customer service with quick claim processing turnaround time. Trupanion always keeps you advised of the process from receiving your claim to when the claim has been processed.
Insurer: Trupanion
By: Dianne
Quick claim processing procedures.
Great customer service with quick claim processing turnaround time. Trupanion always keeps you advised of the process from receiving your claim to when the claim has been processed.
Insurer: Trupanion Canada
By: Dianne
Excellent Service
Rory was being sick and having problems with his bowel movements, after numerous x-rays they did an exploritary surgery, which found a possible tumour. my claim from my regular vet took just 3 days and the check arrived within the week. A second vet that was used for overnight care have yet submit their part but im sure everything will go just as smoothly when they do. Turns out it wasnt a tumour it was acute pancreitus and was cleared with anitbiotics such a relief.
Insurer: Trupanion
By: Rory
Excellent Service
Rory was being sick and having problems with his bowel movements, after numerous x-rays they did an exploritary surgery, which found a possible tumour. my claim from my regular vet took just 3 days and the check arrived within the week. A second vet that was used for overnight care have yet submit their part but im sure everything will go just as smoothly when they do. Turns out it wasnt a tumour it was acute pancreitus and was cleared with anitbiotics such a relief.
Insurer: Trupanion Canada
By: Rory
Overall very pleased
I'm combining a few claim submissions into one review. Overall, I am very pleased with Embrace. My dog had post operative complications from her spay and was very critical when I brought her to the ER. She had to spend the weekend at the ER and we now dub her surgery as the most expensive spay in history. She has also had a couple minor issues with a tweaked back and a skin infection. All claims were addressed promptly with an acknowledgement e mail as well as inquiry to how our little princess is doing makes me feel like more than just a number.
Insurer: Embrace
By: Michelle
Very good
Claim was processed quickly. Good telephone/customer service.
Insurer: Trupanion Canada
By: David