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Excellent Customer Service
Embrace realizes the importance of " taking care of the customers needs" in a very timely and responsive manner whether it be claims processing, policy questions or general info regarding your pet. I have researched and have had other pet insurance companies in the past but I can truthfully say that none of these can compare to my overall excellent experience that I have enjoyed with Embrace over the last 4 years. I would highly recommend Embrace to anyone who is looking for high quality professional and responsive care for their beloved pet !!!
Insurer: Embrace
By: Dan
Gives me peace of mind
ASPCA pet insurance is comprehensive (depending on level) and reasonable. Service is friendly and helpful, and claims processing is fairly straightforward and timely. I do wish their standard fees for various procedures were more in line with charges in my area (Boston), I.e. reimbursement could definitely be more generous.
Insurer: ASPCA
By: Stephen
Very Grateful for Pets Best
I have been a customer for a long period of time and appreciate that Pets Best helps me care for my dog, Chloe. The service is good and the process has been simplified with the web tools the company uses. Highly recommend!
Insurer: Pets Best
By: Carrie
Denial for not neutering dog
Report this claim declination to you state insurance department. I don't see where the coverage is dependent on your dog being neutered by its first birthday.
Insurer: Trupanion
By: Laura
Denial for not neutering dog
Report this claim declination to you state insurance department. I don't see where the coverage is dependent on your dog being neutered by its first birthday.
Insurer: Trupanion Canada
By: Laura
A positive experience
My yorkie, Samson, developed a very serious case of Pancreatitis and was hospitalized for 10 days. He had to have a number of expensive medical tests and proceedures before he began to improve. Since i was a new client with Trupanion, I didn't know what to expect. My previous experience with other pet insurance companies was not very positive and I anticipated problems with the claims I submitted. I was very pleasantly surprised, Trupanion Insurance kept their commitments and reinbursed my claims without any hesitation. I found the entire process very sofisticated and efficient and the turnaround time was quick. Their policy was very easy to understand was straight forward regarding what was was not covered. No small print of ambiguous language.I would and do recommend Trupanion to all friends and family.
Insurer: Trupanion
By: Freda
A positive experience
My yorkie, Samson, developed a very serious case of Pancreatitis and was hospitalized for 10 days. He had to have a number of expensive medical tests and proceedures before he began to improve. Since i was a new client with Trupanion, I didn't know what to expect. My previous experience with other pet insurance companies was not very positive and I anticipated problems with the claims I submitted. I was very pleasantly surprised, Trupanion Insurance kept their commitments and reinbursed my claims without any hesitation. I found the entire process very sofisticated and efficient and the turnaround time was quick. Their policy was very easy to understand was straight forward regarding what was was not covered. No small print of ambiguous language.I would and do recommend Trupanion to all friends and family.
Insurer: Trupanion Canada
By: Freda
Slower than expected, good communication/coverage
The response time was a little slower than we expected, but once I reached out to Embrace, the communication was quite good with quick responses to my questions. The whole process from our dog getting ill to my getting a reimbursement was about a month, which isn't a bad turnaround in my opinion. The insurance covered everything, as expected, and once the claim was submitted it was really very easy.
Insurer: Embrace
By: Lindsay
Outstanding!!!!
Submitted 2 claims. They were processed and paid within 2-3 days! Outstanding service - kept us updated via email along the way.
Insurer: Trupanion
By: Javier
Outstanding!!!!
Submitted 2 claims. They were processed and paid within 2-3 days! Outstanding service - kept us updated via email along the way.
Insurer: Trupanion Canada
By: Javier