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Claim processing slow!
I have had Embrace coverage (Wellness & Illness) since August of 2011 for my three dogs. Unfortunately I have had several experiences on different claims over the past 6+ months that I have had to call and follow up on. Eventually I do receive payment on the claim. The most recent incident was on two wellness claims that were submitted on February 17, 2012 I followed up on March 5, 2012 and finally received reimbursement on March 10, 2012. No explanation could really be given on way the claims had not been processed. I would recommend Embrace Pet Insurance for the coverage that they offer compared to other insurance companies, but I would caution anyone about the slow processing of claims.
Insurer: Embrace
By: Debbie
Excellent insurance & customer service
Purchased this insurance when I adopted a neighborhood cat, Miso. He was an older feline and we believe he received an abscess from a spider bite. He was very sick and it took months for him to recover. ASPCA pet insurance paid the claims quickly and I was satisfied with amounts of reimbursement. Then last year he became very sick with numerous liver and pancreas problems. Again, ASPCA Pet Insurance paid the maximum amount of my policy quickly. Miso passed away last month and when I remembered to cancel the policy I had a refund of my premium in less than a week. They also sent a condolence card which I very much appreciated. I will definitely purchase this insurance again when I adopt a new pet.
Insurer: ASPCA
By: Eileen
Great Experience
Trupanion if very easy to deal with and extremely efficient, I would recommend them to any pet owner. Every time I send it a claim it is dealt with fast.
Insurer: Trupanion
By: Katrina
Great Experience
Trupanion if very easy to deal with and extremely efficient, I would recommend them to any pet owner. Every time I send it a claim it is dealt with fast.
Insurer: Trupanion Canada
By: Katrina
Lucky & Louie
We left our 2 dogs at a pet hotel for 2 nights while we attended a family obligation. On our way home the hotel called to say Louie the pug, wasn't walking. He couldn't stand up to be bathed. A pet hotel employee met us at the emergency vet. The vets report questioned if Louie had a serious, inherited, spinal problem. The cost to diagnose and prognosis was daunting! Louie was over-night at the vets to receive medications. Lucky went home with us. Before the night was over we were back at the emergency vet with Lucky. He had a spider bite which caused a whole body rash. The bite could have been life threatening. Louie left the vet walking the next day. The vet said it was a minor spine problem - but we always wondered if he had been spider bitten as well. Or had lyme disease. You just don't know what the next 24 hours holds for a pet, but we breathe easier knowing we have ASPCA insurance to help us. We've been back to the emergency vet many times. If I see another pet owner distressed from vet costs I always recommend ASPCA.
Insurer: ASPCA
By: Beverly
Great insurance!
I have 3 rescued greyhounds and have used Trupanion insurance since I adopted my first one. They are a great company to work with.
Insurer: Trupanion
By: Nan
Great insurance!
I have 3 rescued greyhounds and have used Trupanion insurance since I adopted my first one. They are a great company to work with.
Insurer: Trupanion Canada
By: Nan
2 years so far - very happy
Our Newfoundland has been ensured with PetSecure for 2 years (he is 2 years old). We chose Secure 4, because we wanted unlimited coverage and additional benefits such as puppy series innoculations and dental coverage. The claims process is as simple as handing a pre-filled form to your vet, and reimbursements have been prompt and hassle-free. Very pleased, so far, and would highly recommend.
Insurer: Petsecure
By: Derek
Great pet insurance
Customer service is exceptional. Very timely/prompt service at reviewing my claims and reimbursement. Coverage is better than most others I'd reviewed before purchasing. Monthly premium may be a little more than the others (depending on deductible0, but well worth it to me for the service they provide.
Insurer: Trupanion
By: Janet
Great pet insurance
Customer service is exceptional. Very timely/prompt service at reviewing my claims and reimbursement. Coverage is better than most others I'd reviewed before purchasing. Monthly premium may be a little more than the others (depending on deductible0, but well worth it to me for the service they provide.
Insurer: Trupanion Canada
By: Janet