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Very quick and responsive.
Overall we were very pleased with the service we recieved. They were quick to handle our claim and we received payment within a week of filing. They were also very good about answering some of our concerns when our payout total did not come out to what we expected. Our only disappointment was to discover that the taxes we paid for our pet's care were not covered. That was not clear in our printed policy that was sent to us. It is on the website, but not easy to find. That should be made more clear and notices should be sent out. They did cover 90% as promised, but before taxes.
Insurer: Trupanion
By: Milo
Money Well Spent
Monty found us late last summer. He was just a little kitty but he had a wonderful temperment. Since I already had two cats, I was a little leary of taking in a new "free" kitty. However, he wouldn't take no for an answer. We noticed that his paw was swollen and he was limping. I took him into my vet and had him treated. The Cat Clinic North urged me to think about insurance for him. I had never taken out pet insurance in the past and I had delt with some extensive vet bills in my time so I gave Trupanion a try. Then Monty developed some skin problems. It is worth every penny I have spent on premiums. They work closely with my vet, my vet has helped me out with every claim and I was delighted to get reimbursed for over $1,200 quickly and without any hassles. I can't praise this service enough.
Insurer: Trupanion
By: Marie
Money Well Spent
Monty found us late last summer. He was just a little kitty but he had a wonderful temperment. Since I already had two cats, I was a little leary of taking in a new "free" kitty. However, he wouldn't take no for an answer. We noticed that his paw was swollen and he was limping. I took him into my vet and had him treated. The Cat Clinic North urged me to think about insurance for him. I had never taken out pet insurance in the past and I had delt with some extensive vet bills in my time so I gave Trupanion a try. Then Monty developed some skin problems. It is worth every penny I have spent on premiums. They work closely with my vet, my vet has helped me out with every claim and I was delighted to get reimbursed for over $1,200 quickly and without any hassles. I can't praise this service enough.
Insurer: Trupanion Canada
By: Marie
THE BEST PET INSURANCE COMPANY AROUND.
AFTER GETTING MY BICHON FRISE I KNEW THAT I WAS GOING TO NEED PET INSURANCE. AFTER REVIEWING SEVERAL OTHER COMPANIES I DECIDED TO GO WITH EMBRACE. AT FIRST WHAT DREW ME IN WAS THE NAME."EMBRACE" HOW CAN YOU GO WRONG WITH A NAME LIKE THAT. BUT LITTLE DID I KNOW THAT IT WOULD TURN OUT TO BE THE BEST CHOICE FOR PET INSURANCE. THE CUSTOMER SERVICE IS OUTSTANDING. ALSO I HAVE GENERATED A FEW CLAIMS AND SO FAR I HAVE NO COMPLAINTS. CLAIMS ARE HANDLED EFFICIENTLY. ALSO IF THERE IS A DELAY YOU ARE NOTIFIED PROMPTLY. AND ALL CLAIMS ARE EXPLAINED TO YOU.ANYTIME I CALL EMBRACE FOR WHATEVER IT MAYBE, I'M ALWAYS GREETED WARMLY AND PROFESSIONLY. I HAVE NOTHING BUT PRAISE FOR EMBRACE. OH, BY THE WAY THE PRICES ARE GREAT!! I DON'T THINK YOU WILL FIND A BETTER PET INSURANCE COMPANY AROUND.
Insurer: Embrace
By: MARIZA
So glad we went with Healthy Paws
These folks are awesome. My pup had to go to an emergency weekend clinic and stay overnight. She also needed medication and lab work. The staff at the clinic faxed our claims over to Healthy Paws, and we got our reimbursement very, very quickly (couple of days). We received an email from Healthy Paws right after our reimbursement, asking how the dog was doing. It was such a nice and appreciated personal touch.
Insurer: Healthy Paws
By: Wendy
Trupanion is Great
Great job Trupanion
Insurer: Trupanion
By: Delbert
Trupanion is Great
Great job Trupanion
Insurer: Trupanion Canada
By: Delbert
Good Service- No Hassles
Just received my check after meeting deductible. Thanks for your prompt assistance.
Insurer: Embrace
By: Steph
Learning and Development-Training
The personal attention from each of your employee members has been terrific. They have been personable, responsive, empathetic and responsible. Thank you very much for your assistance.
Insurer: Embrace
By: Pat
You Saved My Baby
Words cannot express how pleased I am with Healthy Paws insurance. My little year old puppy Lola got herself into a lot of trouble recently with a double bowel obstruction. Apparently, she is a goat in dachshund clothing and likes to eat just about everything and anything that she can swallow. Needless to say we were in a state of near panic when she became very ill. Over the course of a couple days she had surgery and is now well on her way to a complete recovery. Thanks to Healthy Paws, during the entire situation, cost for her care and money were now an issue. They were there when Lola needed them with kind words, outstanding customer service and amazing support. I encourage anyone who has a pet as part of their family to check out Healthy Paws and purchase insurance. Thanks so much Healthy Paws.
Insurer: Healthy Paws
By: Brian