217,980+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,980 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Manipulating definition of 'PRE-EXISTING CONDITION"
I got this insurance because I needed help diagnosing my dog's eating problem. I went to 2 different vets for a diagnosis. When I submitted a claim for the second one, they wouldn't pay it because I had gone to the first vet for the same issue. Therefore, they called it a pre-existing condition. I thought such conditions were ones established before I got the insurance; also ones which had been diagnosed. I felt this was a sneaky way to avoid payment. Basically, for conditions which are not preventitive, they only reimburse you for one time your pet is treated for a specific reason, after you have paid the high deductible. This pretty much defeats the purpose of getting insurance, if you ask me. I will say the insurance was useful only for preventive treatment, which has no deductible. I'm not sure if that is also only a one-time reimbursement for things that are on-going, such as regular shots.
Insurer: ASPCA
By: Terrie
Excellent Company
I have had multiple claims for my new puppy over the past year related to parasites and worms which he got from the wildlife in my yard! This company processed all his illness related invoices within days of receipt reimbursing me promptly. Couldn't be more pleased.
Insurer: Pets Best
By: Diane
Easy Peasy
I submitted a claim when we got home from a wellness visit with the vet. It was approved the next day and the funds were in my checking account count in less than a week. This is typical of my dealings with Pets Best. Keep up the good work!
Two weeks after I purchased the policy…
Two weeks after I purchased the policy and paid two months in advance, I received an email from the company informing me that they were cancelling the policy. The reason provided was that they discovered one of the listed drivers has a conviction. However, they had obtained our driver’s licence numbers at the time of application and should have verified our records before binding the policy. Furthermore, they insisted on cancelling the policy one month later, meaning no refund for the unused portion, effectively forcing me to keep the policy for an additional month. Based on this experience, I strongly recommend staying away from this company due to their lack of transparency and poor handling of customer information.
Insurer: Sonnet
By: Mhd Louai
Nice Agent
Excellent feedback from Agent to Call Center
Insurer: Nationwide
By: Matthew
Spot has been a great insurance
Spot has been a great insurance. It's easy to pay, easy to upload the invoices and they send the reimbursement fast - right after you meet you deductible. I haven't have any issue with them. I am really really happy.
Insurer: Spot
By: Veronica C.
Absolutely terrible!!
Absolutely terrible!!! Signed to for wellness and major events regarding my dog's health, nothing is reimbursed! Very seriously considering cancellation!
Insurer: Embrace
By: Damond Henderson
They automatically took my money but I…
They automatically took my money but I don't see a response about if and when my plan will start.
Insurer: Nationwide
By: customer
Fast assessment and payment!
Fast assessment and payment!
Insurer: MetLife
By: Amanda Robinson
Very professional and courteous
Very professional and courteous. Took care of my adding another pet for me quickly.
Insurer: Nationwide
By: Mary Ann Dineen