217,980+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,980 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Outstandingly straightforward website…
Outstandingly straightforward website allowing for swift completion of claim filing!
Insurer: Embrace
By: Tom D
Zac's Health Ins.
I found Embrace website easy to navigate, options were many, payment options are great, we prefer annual and that was available.
Insurer: Embrace
By: Edward Kruck
Peacefully I can take mowgli to…
Peacefully I can take mowgli to hospital or doctors if anything happened to him No need to worry about money, glad to have spot insurance for my lovely mowgli.
Insurer: Spot
By: Dilshad Sheikh
Everything was super easy and fast…
Submitting my claim online was super easy and quick. Fetch was communicative the entire process. And ultimately processed my claim quickly and accurately. Super satisfied every time I need to file a claim (which hasn’t been very often in the entire time I’ve had insurance on my pet!)
Insurer: Fetch
By: Laura
Room for improvement
Two ways to improve: 1. When submitting claims online, allow the claim form to be able to filled out online. This would make submitting claims less complicated. For now, you must print out the form, fill it in by hand and then scan it to attach it to the claim. This process should be simpler. 2. The customer service department should be able to talk with the claims department about claims that go awry. I had a recent frustrating experience where the claims department erroneously sent back a claim for more information. It was not needed, as it had been submitted originally. Despite the error being made by the claims department, my claim was put back in the queue and took over three weeks to resolve. Customer service, although polite, could not contact the claims department and expedite the matter. Improve communication and allow errors to be handled in a timely manner.
Insurer: MetLife
By: Suzanne kaplan
Have always received expedient handling…
Have always received expedient handling of our claims with a clear and understandable explanation of benefits
Insurer: Embrace
By: Richard Thompson
Over all; good
Over all, it’s been a good experience. Except with the reimbursement process for the online pharmacy preventative process. That’s is a bit ridiculous in that the receipt wasn’t acceptable b/c the medication hasn’t been delivered YET, therefore it said “processing”. The vet doesn’t ship medication until the payment goes thru. It takes 3 days, at best, for USPS to get something to my door. I should have to wait a week before I can submit a claim just so an invoice can say delivered.
Insurer: MetLife
By: Jenn
Great experience
How fast and easy it was to file a claim.
Insurer: Spot
By: Gloria
I submitted a claim for my pups ER…
I submitted a claim for my pups ER visit and I was asked to resubmit all of his records for the past year again!! 44 pages of info!! I was told by the first representative that they didn’t have his records which was to me very upsetting since I had to email everything when I opened the policy. I had to call back to get a representative that was very helpful and found his information. She was going yo get my claim looked at again right away. I also don’t think I’m being reimbursed correctly.
Insurer: Spot
By: Cheryl Blackwell
The best for peace of mind and total coverage
For the past 2.5 years Pets Best has taken care of all of Bitty (Lady Beatrice) medical needs and surgeries. They have never denied a covered Procedure, Medication, Tests and any Lab work that she needed. Every year I expected a super high rate increase, but to my surprise were just small normal increases due to rising costs of the services being given. A very good investment to help taking care of your furbaby. I have and do highly recommend Pets Best Insurance for great coverage, customer service and peace of mind knowing your buddy is taken care of.