222,359+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 222,359 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Very convenient and overall simple to use and good value generally
The convenience of the app and its simple user interface makes for an overall pleasant claims submission process; with prices that aren't exorbitant so one can see where there is value. The only reason I must take off one star is because of a claims issue where the individual looking over my claim used a very broad strokes approach when reviewing my claim which required me to have to write a letter and petition to have it reviewed once more. The issue was the broad strokes approach used didn't even bother to use any discernment to distinguish between one diagnosis and another and simply lumped it all together as one medical issue. Them having conflated two separate issues as one, I could have ended up paying everything out of pocket. Even having explained to a representative on the phone the response was less than pleasant or acceptable. Having to make the case for myself when they had all the medical records was indeed frustrating and a reminder that you should pay attention and keep notes of your veterinary visits and any past emergencies or medical conditions. While its a great thing to be insured in case of emergencies, one can soon be disillusioned by the reality of how insurance companies can and often operate. On that one occasion where the experience was less than stellar, I could not help but lose a bit of that confident feeling that they are here for your pet's well-being. Overall however things have usually gone on without much issue and as simple as a few clicks.
Insurer: Spot
By: Omar
Submitting a claim was easy and…
Submitting a claim was easy and straightforward. Processed and I had an answer in no time. It was approved and I’m receiving a refund. Medical care for our fur babies is costly and it’s great to have some support with the cost.
Insurer: Spot
By: Barb McCormick
Excellent customer service rep
Excellent customer service rep. She helped me out and provided me lots a great information on various plans and helped me with setting up my plan. Very satisfied customer!!!
Insurer: Prudent Pet
By: Proud Mom
Good customer service experience
Josh Sabado answered my concerns and did what he could to address them. He assisted me in the sign up process as well. Very pleasant to speak with.
Insurer: Fetch
By: Kelly
It was very easy to upload my vet bill…
It was very easy to upload my vet bill and file a claim. It was processed and paid in under twenty four hours. My reimbursement was in my bank account in two days.
Insurer: Spot
By: Lori Ferguson
Did not pay claim
Pets Best did not pay a very straightforward claim. My dog's foot was injured. It was written in my policy that injuries like this are covered. I just requested to cancel my policy. I will just put money in my savings account. I spent close to $ 500 on insurance for nothing.
Insurer: Pets Best
By: Jackie REINSTEDLER
The website is too difficult
The website is too difficult. You asked me at the start what my HOME zip code is. Then at the end when I wanted to purchase, you asked me my BILLING address, but I couldn't edit the ZIP code and I had to hit back, back, back all the way to the start to change the Zip code to my billing Zip code. They should have an option on the check-out page to change the billing zip code.
Insurer: Nationwide
By: Julia