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BEWARE - Pre-Existing Conditions
Beware. Our dog has food allergies, which I could easily have avoided finding out about OR paying extra money to test. Anything wrong with my dog is now denied because of his "pre-existing" allergy condition. I could have chosen to be like 90% of pet owners and just ignored it, but I want my pup as healthy as possible. Therefore, I spent lots of money to get to the bottom of it and now I am penalized by Trupanion for every claim going forward. I pay over $300 a month on special grain free kibble from New Zealand. I am betting if he has an accident they will say that it because of his food allergies. Bottom line, they are going to try and do everything possible to get out of paying your claim.
Insurer: Trupanion
By: Heidi
BEWARE - Pre-Existing Conditions
Beware. Our dog has food allergies, which I could easily have avoided finding out about OR paying extra money to test. Anything wrong with my dog is now denied because of his "pre-existing" allergy condition. I could have chosen to be like 90% of pet owners and just ignored it, but I want my pup as healthy as possible. Therefore, I spent lots of money to get to the bottom of it and now I am penalized by Trupanion for every claim going forward. I pay over $300 a month on special grain free kibble from New Zealand. I am betting if he has an accident they will say that it because of his food allergies. Bottom line, they are going to try and do everything possible to get out of paying your claim.
Insurer: Trupanion Canada
By: Heidi
Confusing
Just purchased Embrace for a new to us rescue dog. Confused and unhappy from the get go. I should have taken the inability to enter my proper address as a sign. I had to use a city/zip code 45 miles away. So far nothing has been easy, or straight forward. No we don't need anything from you, yes we need complete records. Claim has been paid, claim is being denied. Which one is it. Much happier with our previous pet insurance provider we have for our other dogs. Just may switch this pup to it as well. They seem to do everything they can to make paying a claim difficult from confusing/contradicting emails to contacting my vet directly for information I had already provided. Also pay as much as they can under the wellness benefit claiming it is to maximize 100% reimbursement, in reality this only brings you to your annual wellness limit with claims that should be under illnesses. Very unhappy!
Insurer: Embrace
By: Sue
Great coverage/company!
Embrace has been excellent in their coverage for my Cairn Isadora. She has some odd symptoms, slow heart rate and collapsing episodes, but no clear cause yet. Embrace has been wonderful paying for the tests that have been done to try to figure out what is wrong with her. Thank you!
Insurer: Embrace
By: Susan
I am thrilled!
When my Greyhound stole a corn cob and swallowed it whole we did think much of it. It's food, right? But, when she began vomiting a few times a day, every day I called the veterinarian. He said she should come in for a x-ray. There it was- clearly a corn cob sitting in her stomach, unable to be broken down. The vet said she was lucky it hadn't moved to her intestines! The vet was great. Removed the cob. Stitches were tight and clean. Hazel, our greyhound, healed beautifully with no complications. She never even licked at her stitches. I cannot be happier with Embrace. I paid the bill on a credit card, and was reimbursed before the bill even came due. The total bill was about $1,500. With remaining deductible and copay subtracted, I was reimbursed about $1,000 of that cost. Honestly, my husband and I discussed canceling our pet insurance shortly before this incident as we have three dogs and the total monthly cost seems high. Up to then we hadn't benefited from having the insurance. We decided not to cancel, and boy are we glad now. The next time the dogs veterinary care, I want to be sure I have pet insurance! I love my dogs, and having insurance helps make difficult decisions in their care easier.
Insurer: Embrace
By: Shari
Extremely Reliable
Trupanion is an extremely reliable and pleasant pet insurance company. I started a policy for my dog on a "just in case" basis. I was thinking of insurance for a broken bone or something accidental. It turned out that my dog developed a lifelong pancreatic condition that needed a medication for the rest of his life. I was worried that the insurance might not cover that but was grateful to find out that Trupanion would cover the medication for the rest of his life. I have great appreciation for Trupanion. I'm not sure if I would have been able to afford the medication on my own.
Insurer: Trupanion
By: Justin
Extremely Reliable
Trupanion is an extremely reliable and pleasant pet insurance company. I started a policy for my dog on a "just in case" basis. I was thinking of insurance for a broken bone or something accidental. It turned out that my dog developed a lifelong pancreatic condition that needed a medication for the rest of his life. I was worried that the insurance might not cover that but was grateful to find out that Trupanion would cover the medication for the rest of his life. I have great appreciation for Trupanion. I'm not sure if I would have been able to afford the medication on my own.
Insurer: Trupanion Canada
By: Justin
Great Customer Service!
We've been with embrace for over two years since we got our new puppy. They have been excellent to work with. They helped us build the right policy for our pup, and continue to be helpful every step of the way. Their response time is super fast and personalized. The claims process is faster than anything I've encountered with any other "insurance" on the market (health, car, etc.). I highly recommend Embrace to all our friends and family and I'm so thankful a friend of ours recommended Embrace to us.
Insurer: Embrace
By: K.
Very Happy with Embrace
I am very satisfied with all the help I've gotten with signing uo for insurance and the Wellness program. Very informative and pleasant people to deal with. All the emails letting me know what is going on is great. I will recommend this insurance to other people whwnever I can. Thanks for all your help
Insurer: Embrace
By: peter
Outstanding customer service
I really appreciate how the Embrace team took the time to communicate with me through the process of my claim. There was a slight delay in processing the claim, but the folks at Embrace kept me in the loop. Everyone was very friendly and prompt in replying to any questions I had. Thank you for providing such great service.
Insurer: Embrace
By: Kim