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Great communications slow on getting settlement
The pay back is ggod, the communication is good. However, when I started my policy I was told 10 to 15 days for payment. Then it went to 20 to 25 days. After that I was told those days do not include weekends. All of this should have been made clear at the beginning. Embrace needs to set up payment to the Vet. Many people need the insurance because they don't have the money in pocket. So actually we are paying for the entire visit up front. Human's insurance doesn't work that way and neither should pet insurance.
Insurer: Embrace
By: Larry
Fast and efficent
I have already recommened two of my family members to embrace. I have only been with embrace since August but already had a claim when my boy decided to eat some pain pills. Once i put my claim in embrace stayed in touch through email me letting me know through each step of the claim process what was going on even checking once they had sent the claim money check to make sure i had it. They have done a wonderful job and i would recommend them to all pet lovers. Thank you Embrace!
Insurer: Embrace
By: Nikki
Excellent Customer Service
You don't have to hold, or press a whole lot of numbers before you get to speak to a live person. I got step by step updates on the progress of my claims, and all employees have a genuine interest in helping. Courteous and timely responses to all all inquiries
Insurer: Embrace
By: Lori
They always come through
Our dog required a follow-up surgery when a mastocytoma was not completely removed. The surgery was over $3000 because a specialist had to enlarge the margins of the prior surgery and remove a flap from her belly to cover the large wound. Embrace paid everything other than our deductible and take home meds. We have had several claims over the years and they have always been reliable in paying what they say they cover.
Insurer: Embrace
By: Susan
Great Company!
I'm very happy with Trupanion as our pet's insurance provider. Over the years, we have had 4 pets (dogs) registered with them, and each time they have been very helpful & polite on the phone, and the claims have been paid out correctly and on time in each instance. This has allowed us to give each of our pets the best possible care without concern about potential costs. I would highly recommend Trupanion!
Insurer: Trupanion
By: Christine
Great Company!
I'm very happy with Trupanion as our pet's insurance provider. Over the years, we have had 4 pets (dogs) registered with them, and each time they have been very helpful & polite on the phone, and the claims have been paid out correctly and on time in each instance. This has allowed us to give each of our pets the best possible care without concern about potential costs. I would highly recommend Trupanion!
Insurer: Trupanion Canada
By: Christine
Great experience with Healthy Paws Claims!
I called ahead to tell them of the problem and they told me the claim would be covered. My dog, 8 month old Yorkie had injured her knew jumping(luxating Patella). It required surgery from which she is recovering now. Surgery went very well, and within one week I had a check in hand. I highly recommend Healthy Paws. They really took care of the situation!
Insurer: Healthy Paws
By: Greg
Great Claims Service
I have submitted several claims for my 1 year old cavalier king charles spaniel. Each claim has been reviewed and ultimately paid ina very timely manner. Thanks Embrace!! I couldn't be happier with my choice for pet insurance
Insurer: Embrace
By: Pat
HAPPY CUSTOMER
I HAVE HAD TRUPANION FOR ABOUT 2 YEARS NOW AND THIS YEAR IS THE FIRST I HAVE REALLY NEEDED IT. MY sHIH TZU "ULI" SUDDENLY COLLAPSED. AFTER ALL IS SAID AND DONE TRUPANION FAILED TO TELL ME ABOUT HOW THE DEDUCTIBLE REALLY WORKED. THEN I CALLED AND TALKED TO A VERY NICE AND VERY INFORMATIVE REPRESENTIVE. SHE HELPED ME WITH OTHER OPTIONS THAT WAS AVAILABLE FOR THE DEDUCTIBLES, I AM HAPPY WITH THE OVER ALL RESULT AND DEFINITELY WOULD RECOMMEND TRUPANION TO OTHER DOG AND CAT OWNERS.
Insurer: Trupanion
By: JANET
HAPPY CUSTOMER
I HAVE HAD TRUPANION FOR ABOUT 2 YEARS NOW AND THIS YEAR IS THE FIRST I HAVE REALLY NEEDED IT. MY sHIH TZU "ULI" SUDDENLY COLLAPSED. AFTER ALL IS SAID AND DONE TRUPANION FAILED TO TELL ME ABOUT HOW THE DEDUCTIBLE REALLY WORKED. THEN I CALLED AND TALKED TO A VERY NICE AND VERY INFORMATIVE REPRESENTIVE. SHE HELPED ME WITH OTHER OPTIONS THAT WAS AVAILABLE FOR THE DEDUCTIBLES, I AM HAPPY WITH THE OVER ALL RESULT AND DEFINITELY WOULD RECOMMEND TRUPANION TO OTHER DOG AND CAT OWNERS.
Insurer: Trupanion Canada
By: JANET