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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Excellent Customer Service
I am extremely happy that I have chosen Embrace for my dog's pet insurance. I have never worked with a company that is so accommodating. I've never have a problem with any of my claims. Whenever I call customer service, they are very thorough and willing to answer any questions I have. I recommend it to all my friends with dogs.
Insurer: Embrace
By: Alyssa
satisfied
The reimbursement of my cost is promptly done. Satisfaction guaranteed.
Insurer: Trupanion
By: Christina
satisfied
The reimbursement of my cost is promptly done. Satisfaction guaranteed.
Insurer: Trupanion Canada
By: Christina
Great Company
No-nonsense, fast processing, friendly insurance company. The cover exactly what they say they will. I am extremely pleased.
Insurer: Trupanion
By: Lisa
Great Company
No-nonsense, fast processing, friendly insurance company. The cover exactly what they say they will. I am extremely pleased.
Insurer: Trupanion Canada
By: Lisa
More negatives than positives
I am finding it harder to recommend Petsecure to my friends more than ever before. While I have had the positives, like dental injuries being covered and in a timely fashion, I feel that I have been plagued with red tape and have had to fight too much to make this policy worth it. This summer I purchased an adult dog who I believed was healthy. She was intact as she was selected for breeding purposes. She had been to a vet before I purchased her and all was fine. I brought her to my vet and signed up for the vetstart quick as it only has a 48 hour waiting period for illness or injury and I knew what plan I wanted. The vet that examined her that said said she had a false pregnancy and that her hocks hyperextended...fine, I understood that would be included,even though hocks hyperextending is a very common finding in dogs. A week later I had her hips and elbows xrayed for breeding clearances, only to find she had hip dysplasia. When talking to an insurance represenative this past fall I had mentioned that she had been spayed and they said they would review the exclusions as reproductive issues won't be a problem now that she had been spayed. I have since gotten a letter stating that her hips will not be included, even though it was discovered after her waiting period and she is not clinical. She was even taken to a board certified specialist who wasn't concerned about them at all as her muscling is good and she's not lame. I am very upset by this as I would have wait
Insurer: Petsecure
By: Jennifer
So glad I switched to Trupanion
I switched insurer's due to lack of coverage from my previous insurer. Not only have I gotten TOP NOTCH coverage - the service is unbelievable. Never before did I get an email asking me if my girl was feeling better.
Insurer: Trupanion
By: Cathy
So glad I switched to Trupanion
I switched insurer's due to lack of coverage from my previous insurer. Not only have I gotten TOP NOTCH coverage - the service is unbelievable. Never before did I get an email asking me if my girl was feeling better.
Insurer: Trupanion Canada
By: Cathy
An honest and reliable company
Every time I submit a claim it is handled timely and fairly. After denying a claim for a major surgery the company performed an extensive review and reversed their original decision in our favor. The employees are knowledgeable and courteous. I am most impressed with this company
Insurer: Trupanion
By: M.J.
An honest and reliable company
Every time I submit a claim it is handled timely and fairly. After denying a claim for a major surgery the company performed an extensive review and reversed their original decision in our favor. The employees are knowledgeable and courteous. I am most impressed with this company
Insurer: Trupanion Canada
By: M.J.
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