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Personal, professional, no hassle service
My three year old Dalmatian mix has been through two fairly expensive TPLO knee surgeries in the last year and a half. Both claims I submitted to Embrace were dealt in about four weeks, with no problems and they kept me up to date with the progress of my claim with the occasional email.
Insurer: Embrace
By: Tom
Fast, caring service
My basset hound Duke suddenly was acting like he didn't feel well and was in pain, pacing and restlessness. My first thought was bloat so I gave him a gas-x. He seemed to feel some better and lay down but later during the night he was acting in pain again. The next day I took him to the vet. His stomach was so tight the vet couldn't even feel his organs for an exam. He had an xray and bloodwork; the xray came back okay but the bloodwork showed pancreatitus. Duke was put on pain meds and sent home with orders for me to watch him. He was very quiet and I could tell he didn't feel well when he wasn't stealing anything (the boy is a thief). But a couple days later, Duke was feeling much better and back to stealing things and playing with his sister Gracie. I submitted a claim for reimbursement. This was the first; I've only had Duke since December. The vet gave me his records and the only trouble I had was sending the 36 pages but when I called Healthy Paws, I got great advice on how to do it and they even were going to hold on the line while I sent it to make sure it went through but my phone hung up on me. I did it on my own as instructed and received an email the next morning that it was received and it would take up to 10 days but by the time I got home from work and checked my email there was another email that my claim had been processed. I was given a detail of what was covered and the amount I would receive. Within 3 days I received my check. And then to my
Insurer: Healthy Paws
By: Shirley
Very Fast No Hassle!
We signed up for the insurance plus the Wellness Plan coverage. I took my kitten to get vaccinations, testings and his exam. When we faxed the claim in we got notification right away that they received it and it was in process. We also were able to sign up to have the reimbursed funds directly deposited back into our account. The turn around for getting reimbursed was very fast. Every time I call customer service there is no wait time to speak to an actual person and they are very helpful. Highly recommend Embrace!
Insurer: Embrace
By: Causetta
i like what my vet said about u..
i just started.. my boxer is 10 months old- speedy - she is a great dog. but i no boxers they do have problems in the later years. but i wouldn't trade her in 4 anything, having said that, i have no problems now- but when i do need embrace - i no they'll be there 4 me. from what i hear embrace well be very good to me & my speedy..shari
Insurer: Embrace
By: shari
Simply the BEST...!!!
To the wise shopper reading reviews: The bottom line: Choosing Healthy Paws insurance is the BEST financial decision I ever made. They are fast processing claims and answering questions, and their website makes everything so easy. I actually tried insurance through 2 other companies, but cancelled when I discovered Healthy Paws superior coverage and reviews. I'm so glad I found Healthy Paws, and I hope I've helped you do the same. It's a purchase you hope you never use, but should that time come, you'll be glad you chose Healthy Paws as your partner.
Insurer: Healthy Paws
By: Liz
Amazing Insurance Company
I really wish insurance companies for us humans acted like this. My three-year-old dachshund just underwent emergency back surgery on the 14th of September. The total bill was 4,622.12 and I just got an email on the 7th informing me that they are paying 3,294.32, which is fantastic! (I have a 20% co-pay and a 500.00 deductable.) I love this company. Everyone is always courteous and professional. They send you an email to let you know that they received your claim form. They send another email if they think things are backed up a little, but seriously, 3 weeks is incredibly fast compared to my own insurance company. They even send another email to make sure you received your check. Who does that these days? Their customer service is incredible. I've heard nightmare stories about other companies. Embrace is truly the best insurance company out there. You will not be disappointed.
Insurer: Embrace
By: Caitlin
Still satisfied one year later - rate DECREASE
I have had Trupanion for almost one year and received an email today titled "Trupanion Premium Change Notification." Having read some other reviews about rate increases, I dreaded opening the message. I was completely surprised and delighted to see that it was notice of a 10% DECREASE in the premium. My cat is 2 years old and was diagnosed with severe stomatitis early in 2012. She underwent a complicated surgery to remove all of her teeth, and she has been great ever since. Trupanion has paid over $3000 in claims in 2012. They have paid promptly and according to the plan coverage. I did request pre-approval for the full-mouth extraction, and highly recommend requesting pre-approval if time is available to do so.
Insurer: Trupanion
By: Lynn
Still satisfied one year later - rate DECREASE
I have had Trupanion for almost one year and received an email today titled "Trupanion Premium Change Notification." Having read some other reviews about rate increases, I dreaded opening the message. I was completely surprised and delighted to see that it was notice of a 10% DECREASE in the premium. My cat is 2 years old and was diagnosed with severe stomatitis early in 2012. She underwent a complicated surgery to remove all of her teeth, and she has been great ever since. Trupanion has paid over $3000 in claims in 2012. They have paid promptly and according to the plan coverage. I did request pre-approval for the full-mouth extraction, and highly recommend requesting pre-approval if time is available to do so.
Insurer: Trupanion Canada
By: Lynn
Very pleased with the handling of my claim.
My beautiful 9 month old frenchie had a severe elongated palate and needed surgery and his nares altered and Healthy Paws not only handled my claim quickly but also kept me it touch as to every aspect of the transaction. They also always asked how my boy was doing and sounded truly concerned. Nice touch!
Insurer: Healthy Paws
By: jane
Quick & Very Pleasant!
The customer service at this company is amazing! Everyone is extremely friendly and understanding. The only reason I didn't give them a 10/10 is because as previously mentioned the communication between they staff there seems to be a little disconnected. As Chris on 9/9/2012 mentioned, I would too get multiple emails and speak to different individuals who wouldn't be on the same page. However, once everything got sorted out, everyone was very helpful and quick and haven't had any issues since. I got a few services done for my 2 dogs and about 5 days after submitting my wellness claims, the money was deposited right back to my bank account (they're still working on an illness claim). They are also very speedy with their email responses and very informative. Their follow ups allow me to know every step of the process as well as know that they're taking care of my claims. I was REALLY worried about buying insurance for my dogs and worried I wouldn't be reimbursed or run into problems but I've been so pleasantly surprised. I absolutely recommend Embrace. If you're skeptical, call customer service and chat with them. I bet you'll change your mind. :)
Insurer: Embrace
By: Ines