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Horrible customer service
I am sure this will not make it to the website as all the bad reviews seem to not be publicized. We have been with his company for a few years now. I ask each year to call personally with any changes since their emailing goes start to spam for some reason. Things have gone well until the policy doubled this year with new underwriter's. Ironically, no phone call! Just a very large charge to my credit card. When I called, customer service agreed they would be upset also! I have emailed the company and waiting for manager response. They eat lunch alot!
Insurer: Pets Best
By: Lisa
Fantastic
I have been in a bind with a couple of my pets and Trupanion has given us great service. We so very much appreciate the care they take in processing every claim, and they have definitely helped us immensely. Every pet should have insurance, and every pet owner should choose Trupanion.
Insurer: Trupanion
By: Becker
Fantastic
I have been in a bind with a couple of my pets and Trupanion has given us great service. We so very much appreciate the care they take in processing every claim, and they have definitely helped us immensely. Every pet should have insurance, and every pet owner should choose Trupanion.
Insurer: Trupanion Canada
By: Becker
Impressive claims response
The precertification claims went through in 2 days. Not a cheap surgery and approved. Embrace is impressing me to no end at this point and I have told all to get this insurance for their pet. Amazing.
Insurer: Embrace
By: Ben
Super great service!
Very timely and satisfactory handling of our claims. This insurance was an excellent investment.
Insurer: Trupanion
By: Bill
Super great service!
Very timely and satisfactory handling of our claims. This insurance was an excellent investment.
Insurer: Trupanion Canada
By: Bill
Fast review and response
I am pleased with the fast response from Trupanion in assessing my claims and reimbursement policy.
Insurer: Trupanion
By: Karen
Fast review and response
I am pleased with the fast response from Trupanion in assessing my claims and reimbursement policy.
Insurer: Trupanion Canada
By: Karen
Fantastic service and response time
Claim was processed and approved within 48 hours of submission. I do not have the check yet, but assume it will arrive shortly. The company paid as contracted. No redlining that I had to dispute. Highly recommend this company for major medical care.
Insurer: Healthy Paws
By: Cheryl
The best!!!
I purchased pet insurance for my dog with the hopes of not needing it. Well my dog needed to have surgery and Healthy Paws was the best decision I ever made. They are an amazing company and I truely feel they care about the health of my dog. The claims are fast and I received a check within the week. If you are deciding on a pet insurance company and want one who has good customer service and truely cares about it's clients(both owners and pets) than pick Healthy Paws.
Insurer: Healthy Paws
By: katie