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High Expectations Met
As someone who has designed and applied many consumer/client satisfaction surveys and interviews, I've always felt that expectations rather than "satisfaction" rule the day. My firm pioneered "expectation-loaded" surveys, so with this in mind I would like to say that Health Paws has met, and in some senses, exceeded my expectations. It is unusual for a company to have such a well-developed and consistently applied consumer-oriented culture. It is most appreciated, and I would not have any hesitation is recommending it to anyone needing pet insurance; in fact, I've done so several times. I can't imagine an alternative that would be more satisfactory for me and my dogs.
Insurer: Healthy Paws
By: Dennis
Embrace comes through
We have had Embrace insurance for our dog since 2008. Since we went several years without any claims, we almost canceled it this year for our now 10 year old German Shepherd. Glad we didn't! He was diagnosed with cancer in his anal gland in early May after a senior blood panel showed hypercalcemia. We quickly had surgery to remove the tumor and planned to go forward with chemotherapy. At his first chemotherapy appointment his blood tests were returned with hypercalcemia again. Exploratory thyroid surgery, less than a month after his cancer surgery, uncovered an enlarged parathyroid, which was the cause of the second hypercalcemia results. We submitted all of the claims surrounding his two surgeries, his chemotherapy sessions thus far, as well as unrelated veterinary visits for arthritic bone spurs in his spine and bladder stones that were likely caused by the hypercalcemia. Embrace quickly paid out all of our claims, strongly validating our decision to renew with a premium that had increased a little due to his senior status. So many insurers won't even cover senior dogs, and many insurers make a lot of breed-specific exclusions (German Shepherds seem to be most excluded). The few times I have spoken with a representative at Embrace, I've been impressed with their high service levels and their sincere empathy towards their customers' pets. We really appreciate their service and how they have allowed us to focus on caring for our sick dog instead of worrying about the financia
Insurer: Embrace
By: Nathalie
New puppy
We welcomed a new puppy into our family in early June. After having a not so favorable experience with another pet insurance company, we researched other alternatives. Embrace offered what we were looking for: options at different levels for coverage and a parallel to what we have in our own personal insurance. We have submitted 2 well care claims and couldn't be happier with the ease of submission, fast follow-up, and fast reimbursement.
Insurer: Embrace
By: Shelley
Quick, responsive, caring service!
Healthy Paws Pet Insurance provides quick, responsive, caring service to pet owners. My cat's insurance claims are processed within a few days of the vet visit, and I receive a reimbursement check within a week of filing the claim. The customer care reps are friendly and well-informed, and even check in afterwards to make sure my pet is doing well.
Insurer: Healthy Paws
By: Alexandra
Outstanding!
Every single customer service representative I have interacted with at Trupanion is amazing! They are sympathetic to your concerns, while also being realistic and fair. You can tell they are not just working for Trupanion for a pay check, as many people ask intimate questions about my dog and relate to situations by telling stories regarding theirs'. Thanks Trupanion! I couldn't afford to love and care for my dog like I want, without your support!!
Insurer: Trupanion
By: Lana
Outstanding!
Every single customer service representative I have interacted with at Trupanion is amazing! They are sympathetic to your concerns, while also being realistic and fair. You can tell they are not just working for Trupanion for a pay check, as many people ask intimate questions about my dog and relate to situations by telling stories regarding theirs'. Thanks Trupanion! I couldn't afford to love and care for my dog like I want, without your support!!
Insurer: Trupanion Canada
By: Lana
Timely, compassionate; overall: terrific!
Can't say enough positive about Truepanion; The speed with which they handled my claim, was outstanding. They kept me informed from day one as the process moved along. I so much appreciate the compassion they show for the pet and its human. Thank you Trupanion.
Insurer: Trupanion
By: Deanna
Timely, compassionate; overall: terrific!
Can't say enough positive about Truepanion; The speed with which they handled my claim, was outstanding. They kept me informed from day one as the process moved along. I so much appreciate the compassion they show for the pet and its human. Thank you Trupanion.
Insurer: Trupanion Canada
By: Deanna
Wellness Claim
Have had an Embrace plan with wellness option for our dog Tanner for several years. So far we have only needed to use the wellness coverage and have been happy with the service. Claims have been handled promptly and customer service people are knowledgeable and helpful.
Insurer: Embrace
By: P.
Great Insurance
As soon as I got my little Beagle-Ace I took all the insurance pamphlets and read the little print. Embrace by far offered the most for a reasonable price. Ace is now 5 years old, and having the pet insurance is a terrific deal. I would and do recommend Embrace to my pet lover friends. Thanks Embrace!!
Insurer: Embrace
By: Cecile